Lead Patient Services Transporter

Northwell Health; Norwalk (CT); On-site; USD 23,000 - 43,000; Full time

Job summary

Norwalk Hospital Association is seeking a Lead Patient Services Transporter to oversee daily operations of the patient transport team, ensuring patient safety and efficient throughput. The role includes training and supporting transport staff and coordinators.

Responsibilities encompass coaching, performance improvement, infection control, inventory checks, and adherence to safety protocols while maintaining patient confidentiality and a respectful, professional demeanor.

Qualifications

• High School Diploma or GED required.
• Must understand and speak conversational English.
• Desired: Bilingual preferred.
• Possess strong listening and comprehension skills.
• Ability to stand for long periods.
• Ability to work with diverse patient populations, including elderly, sick, and physically challenged individuals.
• Strong teamwork and collaboration skills.

Responsibilities

• Performs all duties of Patient Transporter and as a resource for department staff.
• Assists management with coaching, mentoring, and training all patient services transporters and dispatchers.
• Identifies opportunities to improve productivity, quality, and process effectiveness.
• Conducts infection control and hand hygiene audits to ensure compliance with patient safety protocols.
• Maintains and performs bi-annual inventory of transport equipment; reports malfunctions or safety concerns to the supervisor/manager.
• Conducts daily inspections of the oxygen storage room and patient transport equipment (e.g., wheelchairs, stretchers, oxygen tanks).
• Maintains confidentiality of patient information and communicates in a respectful and professional manner.
• Supports a safe and orderly work environment by keeping hallways and storage rooms clear of equipment.
• Cleans and disinfects transport equipment between patient uses.
• Applies basic trapeze setups and retrieves equipment for other transaction devices as needed.
• Maintain and model the organization's Values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Skills

Conversational English

Teamwork

Listening skills

Physical stamina

Patient communication

Education

High School Diploma or GED

Job description

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary

The Lead Patient Services Transporter oversees and coordinates the daily operations of the patient transport team to ensure patient safety, optimize workflow efficiency, and support patient throughput. This role also assists management staff by providing training, guidance and support to transport team members.

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary

The Lead Patient Services Transporter oversees and coordinates the daily operations of the patient transport team to ensure patient safety, optimize workflow efficiency, and support patient throughput. This role also assists management staff by providing training, guidance and support to transport team members.

Responsibilities

• Performs all duties of Patient Transporter and as a resource for the department staff.
• Assists management with coaching, mentoring, and training all patient services transporters and dispatchers.
• Identifies opportunities to improve productivity, quality, and process effectiveness.
• Conducts infection control and hand hygiene audits to ensure compliance with patient safety protocols.
• Maintains and perform bi-annual inventory of transport equipment; reports malfunctions or safety concerns to the supervisor/manager.
• Conducts daily inspections of the oxygen storage room and patient transport equipment (ex. wheelchairs, stretchers, oxygen tanks).
• Maintains confidentially of patient information and communicates in a respectful and professional manner.
• Supports a safe and orderly work environment by keeping hallways and storage rooms clear of equipment.
• Cleans and disinfects transport equipment between patient uses.
• Applies basic trapeze setups and retrieves equipment for other transaction devices as needed.
• Maintain and model the organization's Values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Education Skills Experience

• High School Diploma or GED required
• Must understand and speak conversational English
• Desired: Bilingual preferred
• Possess strong listening and comprehension skills
• Ability to stand for long periods
• Ability to work with diverse patient populations, including elderly, sick, and physically challenged individuals.
• Strong teamwork and collaboration skills

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Significant occupational risk

Physical Effort: Very Heavy effort. May exert up to 50 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Norwalk Hospital Association

Org Unit: 1631

Department: Patient Transport

Exempt: No

Salary Range: $17.00 - $31.36 Hourly