Lead Patient Services Strategist

Enboarder; United States; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

PTO & Parental Leave

Life & Disability

FSA

Tuition reimbursement

LinkedIn Learning

Hybrid/remote options

Dog-friendly HQ

Job summary

ModMed, headquartered in Boca Raton, FL, is hiring a lead Patient Services Specialist to optimize Revenue Cycle Management operations and drive performance. You will analyze call drivers, improve workflows, and support clinicians and staff across the revenue cycle in a fast-paced healthcare IT environment.

The role emphasizes data-driven decision making, cross-functional collaboration, and leadership in process improvements within a global, patient-centered organization.

Qualifications

• Minimum 4 years of experience in the medical claims or billing industry.
• Minimum 2 years of direct experience in contact center workforce administration support.
• Minimum 1 year of experience in data analysis and reporting.
• Prior experience in training, facilitation, or workshop development.
• Familiarity with Power BI, RingCentral, Level AI, and WFM platforms preferred.

Responsibilities

• Serve as a key stakeholder for Workforce Management (WFM) tools and assist with forecasting agent schedules and specialty shift assignments.
• Analyze departmental processes, quality metrics, and operational trends to identify key call drivers and recommend strategic resolutions.
• Utilize performance inputs to design and update training workshops and curriculum.
• Incorporate AI workflows and AI-driven platforms into daily routines to maximize efficiency and accuracy.
• Maintain floor support, act as main contact for daily workflow support, and lead projects related to client escalations.
• Collaborate with internal leadership and offshore partners across global locations.

Skills

Analytical thinking

Communication

Prioritization

Independent decision making

Education

High School Diploma or equivalent

Tools

Power BI

RingCentral

Level AI

WFM platforms

Job description

ModMed, headquartered in Boca Raton, FL, is hiring a lead Patient Services Specialist to optimize Revenue Cycle Management operations and drive performance. You will analyze call drivers, improve workflows, and support clinicians and staff across the revenue cycle in a fast-paced healthcare IT environment.

The role emphasizes data-driven decision making, cross-functional collaboration, and leadership in process improvements within a global, patient-centered organization.