Lead Patient Services & Revenue Operations

ModMed; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Generous PTO and parental leave

Hybrid/remote options for some roles

Wellness rooms and on-site perks

Job summary

ModMed is seeking a Lead Patient Services Specialist to optimize operations within the Revenue Cycle Management team. You will use data insights to improve call drivers, workflows, and training for patient services providers, strengthening overall performance.

This leadership role emphasizes cross-functional collaboration, AI workflow integration, and strategic escalation management in a fast-paced healthcare IT environment. Join a company modernizing medicine with a patient-centric focus.

Qualifications

• 4+ years in medical claims or billing.
• 2+ years in contact center workforce administration support.
• 1+ year in data analysis and reporting.
• Experience in training, facilitation, or workshop development.
• Familiarity with Power BI, RingCentral, Level AI, and WFM platforms preferred.

Responsibilities

• Forecast agent schedules and specialty shift assignments.
• Analyze departmental processes, quality metrics, and trends to identify drivers and resolutions.
• Design and update training workshops using QA evaluations and KPI metrics.
• Integrate AI workflows and AI-driven tools into daily routines for efficiency.
• Maintain on-floor presence and lead projects related to client escalations.
• Collaborate with leadership and offshore partners to share performance trends.

Skills

Analytical thinking

Communication skills

Decision making

Problem solving

Independent worker

Education

High School Diploma or equivalent

Tools

Power BI

RingCentral

Level AI

WFM platforms

Job description

ModMed is seeking a Lead Patient Services Specialist to optimize operations within the Revenue Cycle Management team. You will use data insights to improve call drivers, workflows, and training for patient services providers, strengthening overall performance.

This leadership role emphasizes cross-functional collaboration, AI workflow integration, and strategic escalation management in a fast-paced healthcare IT environment. Join a company modernizing medicine with a patient-centric focus.