Lead Patient Services Rep

Ardent Health Services; Tyler (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Ardent Health Services is hiring a Lead Patient Service Representative for day shift in Tyler, TX. This full-time role serves as the primary contact for patients and clinics, coordinating front desk operations and ensuring smooth patient flow to minimize wait times.

You'll resolve patient concerns in collaboration with the clinic manager and contribute to delivering high-quality, cost-efficient care within UT Health East Texas affiliations.

Qualifications

• High School Diploma or GED required.
• Experience posting payments and charge entry.
• A minimum of 2 years’ experience in a clinic or healthcare setting.

Responsibilities

• The Lead Patient Service Representative is the internal and external first point of contact in response to patient and clinic issues.
• Coordinates the day-to-day operations at the front desk.
• Oversees patient flow to ensure patient wait times are minimized.
• Acts as the point of contact for patient complaints and assists in resolving the issue in collaboration with the clinic manager.
• The Lead Patient Service Representative assures that the delivery of high quality, cost efficient care that support the UT Health primary care model.

Skills

Payments posting

Charge entry

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Join our team as a day shift, full-time, Lead Patient Services Representative in Tyler, TX.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.

• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.

• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health East Texas Physicians has 90 primary and specialty care clinics and eight urgent care centers in communities across the region. Affiliated with The University of Texas at Tyler School of Medicine, we provide top-tier education, innovative research, and residency programs training future medical leaders.

Responsibilities

• The Lead Patient Service Representative is the internal and external first point of contact in
• response to patient and clinic issues.
• Coordinates the day-to-day operations at the front desk.
• Oversees patient flow to ensure patient wait times are minimized.
• Acts as the point of contact for patient complaints and assists in resolving the issue in collaboration with the clinic manager.
• The Lead Patient Service Representative assures that the delivery of high quality, cost efficient care that support the UT Health primary care model.

Qualifications

Job Requirements:

• High School Diploma or GED required Experience:
• Experience posting payments and charge entry
• A minimum of 2 years’ experience in a clinic or healthcare setting