Lead Patient Scheduler 5

Brown-University-Health-1; Providence (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

The Miriam Hospital in Providence, RI is seeking a Clerical Lead to supervise and assist clerical staff within its department. Under supervision, you will assign work, schedule tasks, review results, and handle routine data gathering, reporting, and phone coverage while modeling Brown University Health values of compassion, accountability, respect, and excellence.

You will also train new staff, maintain time schedules, help ensure accuracy, operate standard office equipment, and contribute to a

Qualifications

• Lead or resource person for clerical staff and coordinate activities.
• Experience in data gathering, reporting, and office procedures.
• Ability to operate standard and automated office equipment and maintain accuracy.

Responsibilities

• Assign and review clerical work and schedules.
• Assist in orientation and training of new employees.
• Monitor work quality and ensure accuracy and timeliness.
• Prepare reports and handle routine data entry and communications.

Skills

Clerical leadership

Data gathering

Report preparation

Education

High School Diploma

Job description

SUMMARY

Under general supervision, but according to established policies and procedures, functions as a lead or resource person for clerical employees. Utilizes experience-based knowledge of specific unit/department operations in order to assign work, established work schedules and review the work of others. Regularly performs a variety of clerical duties in addition to lead responsibilities, such as gathering data, preparing reports, taking messages, typing and so forth. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

Principal duties and responsibilities: Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible, and high‑value services within the environment of a comprehensive integrated academic health system. Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct. Functions as a lead or resource person for unit departmental clerical personnel; assigns and reviews work, assists in the orientation and training of new employees and is responsible for coordinating the flow of work through an assigned area of responsibility. May provide input into the development of work procedures within an assigned unit/department and maintains daily time schedules. Monitors and evaluates the work processed by other clerical employees and ensures that established standards of accuracy are maintained. May be responsible for ordering and inventorying expendable office supplies for the unit/department. Assists subordinate clerical employees with complex and/or sensitive work‑related matters. Explains and instructs new procedures, reports formats, codes, etc. In addition to the above lead duties, regularly performs a variety of clerical duties within assigned unit/department, such as researching files, records, etc. In order to locate necessary information, answering phones, compiling reports, studying charts, etc. Billing for unit/department charges; maintaining office equipment in good working condition, and completing forms and records, as well as typing. May operate a variety of standard and/or automated office equipment such as a calculator, photocopier, adding machine, microfilm viewer, typewriter, and an on‑line computer terminal. The level of typing skills required is not that of a correspondence typist.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: A level of knowledge generally obtained through high school or its equivalent. The ability to operate standard and automated office equipment, including an on‑line computer terminal. Good math skills in order to perform statistical analysis, calculate and verify report totals. The administrative ability to function as a lead or resource person for clerical employees and coordinate their activities.

EXPERIENCE

High School Diploma or equivalent. Six to twelve months experience with progressively more responsible experience in order to become familiar with all unit/department functions.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Normal office environment. Requires standing, bending, and sitting. Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.

INDEPENDENT ACTION

Performs independently within the department’s polices and practice. Refers specific complex problems to the supervisor when clarification of the departmental policies and procedures.

SUPERVISORY RESPONSIBILITY

Functions as a lead or resource person for clerical employees.

Pay Range

$22.04-$36.37

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type

7:30-4pm mon-friday

Work Shift

Day

Daily Hours

8 hours

Driving Required

No