patient scheduler

Brown University Health; Miriam (NV); On-site; USD 21,000 - 29,000; Full time

Job summary

Brown University Health is seeking a Patient Scheduler to support the Office Manager with clerical tasks, patient data entry, and scheduling for The Miriam Hospital in Providence, RI. The role emphasizes accuracy, confidentiality, and compassionate service in a busy healthcare setting.

Responsibilities include handling calls, updating patient records, arranging appointments, obtaining orders, and generating reports while maintaining strict attention to detail and adherence to organizational

Qualifications

• Typing is required.
• Knowledge of medical terminology is required.
• Strong interpersonal skills for communicating with patients and staff.
• Attention to detail is essential for accurate recordkeeping and scheduling.

Responsibilities

• Answer telephone calls, route messages, and take messages.
• Enter and edit patient information in the computer system.
• Schedule office and testing appointments.
• Obtain and verify physician orders for accuracy and completeness.
• Maintain patient files and prepare routine reports.
• Communicate with physicians' offices regarding patient history and cancellations.
• Assist in staff training and participate in monthly meetings.

Skills

Typing

Medical terminology

Interpersonal skills

Detail oriented

Education

High school diploma or equivalent

Job description

SUMMARY

The Patient Scheduler reports to the Office Manager, performing a variety of clerical, scheduling and recordkeeping duties. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

Answers telephonentercom calls, routes calls and/or takes messages, initiates telephone calls, as requested.

Enters and edits all patient information into computer, including patient type, and patient activity.

Follows all clinical informatics downtime procedures for entering data into patient’s electronic profile.

Obtains missing patient data from nursing units or outside facilities, as needed.

Schedules office and testing appointments using Invision/Ecw.

Obtains written physician orders from physicians, physicians’ offices, and patients, and verifies for accuracy and completeness.

Maintains all pertinent paperwork on each patient in a daily file.

Calls the physician’s office or appropriate location to obtain required patient’s history and physical information, if appropriate.

Reviews physician/testing order for accuracy.

Informs Office Manager of discrepancies.

Screens patient, answers questions and gives routine instructions to patients, physicians’ offices and hospital personnel regarding testing preparations.

Instructs patients/physician offices on proper registration procedure and exam prep.

Provides testing clerical support staff with orders.

Provides management with reports.

Contacts physicians’ offices regarding patient cancellations or no-shows.

Assists in the training of staff.

Participates in monthly staff meetings.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: High school graduate plus one year formal training, or equivalent.

Typing/data entry required.

Knowledge of medical terminology required.

Detail oriented.

Interpersonal skills to effectively communicate with patients, visitors, physicians, and hospital staff of all levels.

Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process.

EXPERIENCE

Two years’ clerical experience preferably in health care environment.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Normal office environment.

Requires standing, bending, and sitting.

Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.

SUPERVISORY RESPONSIBILITY

None.

Pay Range:

$18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type: m-f 9-2

Work Shift: Day

Daily Hours: 4 hours

Driving Required: No