Lead Patient Scheduler 5

TMH The Miriam Hospital; United States; On-site; USD 30,000 - 50,000; Full time

Job summary

The Miriam Hospital in Providence, RI is seeking a lead clerical professional to guide unit clerical staff, assign and review work, and ensure accurate data gathering and reporting. You will train new employees and coordinate workflows while performing standard clerical tasks such as typing, answering phones, and preparing records.

This role emphasizes adherence to corporate values, accurate billing, and maintaining office systems.

Qualifications

• A level of knowledge generally obtained through high school or its equivalent.
• Ability to operate standard and automated office equipment.
• Good math skills to perform statistical analysis and verify report totals.

Responsibilities

• Functions as a lead or resource person for unit clerical personnel; assigns and reviews work.
• Regularly performs clerical duties such as data gathering, report preparation, typing, and message taking.
• Monitors workflow, trains new employees, and coordinates daily time schedules.
• Billing for unit/department charges and maintaining office equipment.

Skills

Lead responsibilities

Clerical skills

Time management

Education

High School Diploma or equivalent

Job description

SUMMARY

Under general supervision, but according to established policies and procedures, functions as a lead or resource person for clerical employees. Utilizes experience-based knowledge of specific unit/department operations in order to assign work, established work schedules and review the work of others. Regularly performs a variety of clerical duties in addition to lead responsibilities, such as gathering data, preparing reports, taking messages, typing and so forth. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible, and high-value services within the environment of a comprehensive integrated academic health system. Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.Functions as a lead or resource person for unit departmental clerical personnel; assigns and reviews work, assists in the orientation and training of new employees and is responsible for coordinating the flow of work through an assigned area of responsibility.May provide input into the development of work procedures within an assigned unit/department and maintains daily time schedules.Monitors and evaluates the work processed by other clerical employees and ensures that established standards of accuracy are maintained.May be responsible for ordering and inventorying expendable office supplies for the unit/department.Assists subordinate clerical employees with complex and/or sensitive work-related matters. Explains and instructs new procedures, reports formats, codes, etc.In addition to the above lead duties, regularly performs a variety of clerical duties within assigned unit/department, such as researching files, records, etc. In order to locate necessary information, answering phones, compiling reports, studies charts, etc. Billing for unit/department charges; maintaining office equipment in good working condition, and completing forms and records, as well as typing.May operate a variety of standard and/or automated office equipment such as a calculator, photocopier, adding machine, microfilm viewer, typewriter, and an on-line computer terminal. The level of typing skills required is not that of a correspondence typist.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: A level of knowledge generally obtained through high school or its equivalent. The ability to operate standard and automated office equipment, including an on-line computer terminal. Good math skills in order to perform statistical analysis, calculate and verify report totals. The administrative ability to function as a lead or resource person for clerical employees and coordinate their activities.

EXPERIENCE: High School Diploma or equivalent. Six to twelve months experience with progressively more responsible experience in order to become familiar with all unit/department functions.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Normal office environment.Requires standing, bending, and sitting. Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.

INDEPENDENT ACTION: Performs independently within the department’s polices and practice. Refers specific complex problems to the supervisor when clarification of the departmental policies and procedures.

SUPERVISORY RESPONSIBILITY: Functions as a lead or resource person for clerical employees.

Pay Range: $22.04-$36.37

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION & TERMS

Location: The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type: 7:30-4pm mon-friday

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi‑specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well‑being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission