Lead Patient Referral Coordinator – Scheduling

Methodist Le Bonheur Healthcare; Germantown (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a skilled leader to guide the Patient Referral Coordinators, ensuring timely processing and high-quality service. You will coach staff, handle complex insurance issues, and uphold policy standards while coordinating with physicians and external partners.

The role emphasizes strong communication, staff development, and continuous workflow improvement to support patient care across the network.

Qualifications

• Requires High School Diploma or Equivalent.
• Minimum of four years of referral coordinator experience.
• Strong leadership and communication skills.

Responsibilities

• Provides guidance and support to referral coordinators to ensure efficient workflow and timely processing.
• Serves as the primary point of escalation for complex referral, scheduling, or insurance issues.
• Trains new referral coordinators in procedures, systems, and best practices.
• Maintains KPI tracking on referral turnaround time, authorization accuracy, and patient satisfaction.
• Acts as liaison between referral staff, clinical teams, physicians, and external providers.

Skills

Leadership

Communication

Multitasking

Customer relations

Problem solving

Staff coaching

Workflow optimization

Education

High School Diploma or Equivalent

Associates Degree (preferred)

Tools

Excel

Word

Job description

Methodist Le Bonheur Healthcare is seeking a skilled leader to guide the Patient Referral Coordinators, ensuring timely processing and high-quality service. You will coach staff, handle complex insurance issues, and uphold policy standards while coordinating with physicians and external partners.

The role emphasizes strong communication, staff development, and continuous workflow improvement to support patient care across the network.