Lead Patient Coordinator (Full Time)

SDG MGMT Company LLC; New York (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Short Term Disability benefits

Job summary

SDG MGMT Company LLC in New York is looking for a Full-Time Lead Patient Coordinator to assist in front office duties and staff management. The role requires promoting a professional atmosphere while ensuring compliance and effective scheduling.

The ideal candidate has 2-3 years of dermatology/medical experience, excellent communication skills, and opens availability for weekday and weekend shifts. Benefits include comprehensive medical coverage starting post-hire and a 401(k) plan after 30 days.

Qualifications

• 2-3 years of experience in a dermatology/medical environment.
• Experience with patient scheduling systems.
• Strong customer service skills.
• Professional and reliable with excellent patient relations.

Responsibilities

• Assist in supervising front office duties.
• Lead and train front office staff.
• Ensure compliance with regulations like HIPAA.
• Oversee scheduling and cash deposits.

Skills

Communication

Interpersonal skills

Organization

Critical thinking

Multitasking

Tools

EMR software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

Full-Time Lead Patient Coordinator at our Rykowski Lane Office. The Lead Patient Coordinator assists the General Manager with supervising front office duties and staff. Schedule: Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of 7am–7pm. Open flexibility to help cover duties in a team environment is needed.

Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, providers, PCs, and MAs.
• Lead by example and maintain office presence and highest level of professionalism.
• Assist the General Manager with finding coverage for necessary shifts, should there be a call‑out, emergency or PTO taken.
• Train and supervise all front office staff.
• Check that beginning and end‑of‑day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs.
• Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re‑training.
• Oversee that the front office staff is performing the scheduling tasks timely and correctly.
• Ensure that all scheduling, cancellations, confirmations and superbill entry are done appropriately.
• Notify, document, and advise the General Manager of all personnel and patient complaints or issues.
• Maintain a neat and orderly work area throughout the office.
• Maintain office equipment, office supply inventory and follow bi‑weekly ordering protocol.
• Oversee the creation of new medical records for each patient.
• Obtain all necessary copies of insurance cards, referrals and demographic information.
• Ensure that staff is correctly entering data into the system.
• Maintain confidentiality of all patient and employee information.
• Enforce CLIA, OSHA, and HIPAA regulations.
• Audit PC checklists and ensure closing duties are performed correctly.
• Oversee that cash deposits are locked up in the appropriate location.
• Have thorough knowledge of all procedures performed at the offices.
• Perform other duties as assigned by supervisor on an as‑needed basis.

Qualifications

• 2–3 years of experience working in a dermatology/medical environment (preferred).
• Experience using EMR software and patient scheduling systems (preferred).
• Computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relations and customer service skills.
• Professional, reliable, and dedicated employee.
• Strong critical‑thinking, problem‑resolution skills and multitasking capability.
• Prior experience working in a dermatology/medical environment.
• Open availability to work during weekdays and weekends.

Benefits

• Full‑time employees (30+ hours per week) are eligible for Medical (Virtual Care included), HSA/FSA, Dental, Vision starting on the 1st of the month after hire date.
• 401(k) after 30 days of employment.
• Company‑Sponsored Short Term Disability (only applicable for non‑California employees).
• Pre‑tax savings available for public transit commuters.
• Birthday is an additional personal holiday.
• Part‑time employees (less than 30 hours) are eligible for Dental and Vision, 401(k) after 30 days of employment.
• Employee discounts on Schweiger skin‑care products and cosmetic services.

Hourly Pay Range

$20‑25.

Equal Opportunity Employer

Schweiger is an equal‑opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service, or any other class per local, state or federal law.

COVID‑19 Vaccination Policy

Schweiger does not require vaccination for COVID‑19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.