Lead Patient Care Coordinator (Front Desk, Lead)

upperlinehealth; Madison (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Team bonus potential

Comprehensive benefits

Weekday hours

Career growth

Job summary

Upperline Health Madison, AL is seeking a Lead Patient Care Coordinator to manage daily clinic operations and support physicians in delivering comprehensive care. The role centers on coordinating patient flow, enrollment in Upperline Plus, and ensuring high-quality patient experiences.

The ideal candidate will have podiatry or orthopedic clinic exposure, strong communication skills, proficient EMR use (athenahealth preferred), and the ability to lead a diverse team while traveling to nearby

Qualifications

• Experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong medical terminology knowledge.
• Experience with EMR – athenahealth preferred.
• Effective communicator with strong interpersonal skills.
• Customer service oriented with professional demeanor.
• Demonstrated leadership with stable work history.
• Reliable transportation; able to pass background check and drug test.

Responsibilities

• Coordinate patient care and enrollment in Upperline Plus with the care team.
• Oversee daily clinic coverage and staffing with clinic leads.
• Recruit and onboard non-provider clinical staff; manage performance.
• Monitor clinic KPIs with regional leadership.
• Lead daily clinic huddles and manage scheduling for high‑risk patients.
• Maintain clinic culture; support corporate initiatives and audits.
• Ensure EMR documentation and clinic operations are up to standards.
• Travel to surrounding clinics to provide support when needed.

Skills

Patient care coordination

Leadership

Communication

Customer service

Tools

athenahealth EMR

Job description

A Specialty Path to Good Health

Upperline Health is the nation’s largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.

Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs. We put patients at the center of value-based care.

Why join our team?

• $500 Sign-on Bonus
• Mission-driven and patient-focused environment
• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care
• Career growth opportunities
• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave
• Work Life Balance – regular weekday clinic hours
• Supportive regional and corporate teams

About the Lead Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator who will be responsible for our Madison, AL office. The Lead Patient Care Coordinator will assist our physicians in delivering comprehensive health services in the clinic setting and will lead the clinic with a range of clinical and administrative tasks. Candidates must be flexible problem solvers and collaborative team players who are eager to take ownership of patient care and the success of the clinic. Ideal candidates will have podiatry or orthopedic understanding.

Lead Patient Care Coordinator Responsibilities

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline’s comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team
• Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately.
• Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee on boarding and minimizing turnover.
• Accountable for clinic key performance indicators – clinical, operational, and financial – in collaboration with Regional Manager.
• Facilitate clinic daily huddles with all members of the clinic team each day.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Maintain a strong positive culture in the clinic; build trust and respect within the team.
• Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting.
• Perform monthly audits of the clinic operations as well as the EMR documentation.
• Accountable for the clinic patient experience measured by net promoter score.
• Responsible for clinic and equipment licensure.
• Travel to surrounding area clinics to provide support if needed.
• Make timely and high-quality decisions.

Lead Patient Care Coordinator Qualifications

• Previous experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong knowledge of medical terminology
• Previous experience working in an EMR – preferably athenahealth EMR.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team leader with a stable work history.
• Reliable transportation and the ability to pass a background check and drug test is required.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and direct patient interaction, facility staff and physicians.
• Position may have extended periods of standing and to lift more than 5 lbs.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Compensation:

• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time