Lead Patient Account Representative

TEKsystems; United States; Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Flexible schedule

Leadership team support

Growth opportunities

Benefits upon permanent hire

Job summary

TEKsystems Lead Patient Account Representative sought to support a team of ~17 collectors handling Medicaid and Blue Cross accounts. This role serves as the primary resource for escalated claims, denial research, payer issues, Epic workflow support, quality reviews, and team guidance.

Responsibilities include acting as the first point of support for collector questions, researching insurance claim issues, monitoring denial trends, reviewing billing edits, assisting with quality audits, HIPAA

Qualifications

• 2+ years of healthcare revenue cycle, billing, or insurance collections experience leadership experience.
• Experience with denial management and insurance follow-up required.
• Strong experience in Medicaid and Blue Cross experience required.
• Epic experience required.

Responsibilities

• Act as the first point of support for collector questions, denials, and escalated accounts.
• Research and resolve insurance claim issues through payer calls and portals.
• Monitor denial trends and identify opportunities for process improvement.
• Review billing edits, claim rejections, and error reports to ensure timely claim submission.
• Assist with quality audits, training, and special projects.
• Maintain accurate account documentation and ensure HIPAA compliance.
• Collaborate with leadership to improve workflows and support team success.

Skills

Healthcare revenue cycle

Leadership

Denial management

Medicaid experience

Blue Cross experience

Epic experience

Job description

Lead Patient Account Representative

Pay: $23-$26/hr | Contract-to-Hire | Fully Remote in Alabama, Mississippi, Louisiana

We are seeking an experienced Lead Patient Account Representative to support a team of approximately 17 collectors handling Medicaid and Blue Cross accounts. This role will serve as the primary resource for escalated claims, denial research, payer issues, Epic workflow support, quality reviews, and team guidance.

Responsibilities

• Act as the first point of support for collector questions, denials, and escalated accounts.
• Research and resolve insurance claim issues through payer calls and portals.
• Monitor denial trends and identify opportunities for process improvement.
• Review billing edits, claim rejections, and error reports to ensure timely claim submission.
• Assist with quality audits, training, and special projects.
• Maintain accurate account documentation and ensure HIPAA compliance.
• Collaborate with leadership to improve workflows and support team success.

Qualifications

• 2+ years of healthcare revenue cycle, billing, or insurance collections experience leadership experience
• Experience with denial management and insurance follow-up required.
• Strong experience in Medicaid and Blue Cross experience required.
• Epic experience required.
• Strong communication, problem-solving, and organizational skills.

Why Join Us?

• Flexible schedule (start between 5:00 AM and 8:00 AM CST)
• Supportive, collaborative leadership team
• Opportunity to grow into a leadership role
• Competitive benefits available upon permanent hire

Job Type & Location

This is a Contract to Hire position based out of Baton Rouge, LA.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.