Lead Patient Account Registrar

Resurrection Medical Center; Chicago (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

Resurrection Medical Center in Chicago seeks a Lead Associate in Patient Access within the Therapy department. The role supports smooth patient flow, accurate registration, and strong customer service in a busy clinic environment.

The position requires leadership, attention to detail, and the ability to work under pressure. Schedule includes 6:45am–6:15pm with a requirement to stay until 6pm twice a week. Full-time days shift in a hospital setting.

Qualifications

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required; CHAA preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility.
• Coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break.
• Assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations.
• Knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures.
• Under the Supervisor's direction, takes the lead in assuring compliance and completion of all daily duties within the department.
• Sets the example in exemplary customer service and overall conduct with patients, visitors, physicians, and other departments.

Skills

Patient access

Leadership

Communication

Attention to detail

Organizational skills

Problem solving

Prioritization

Multi-tasking

Education

High School Diploma or equivalent

Certified Healthcare Access Associate (CHAA) preferred

Tools

Microsoft Word

Microsoft Excel

Job description

• Schedule: Clinic is open from 6:45am-6:15pm (8-hour shift).
• The candidate will be expected to work within those hours with the requirement to work until 6pm twice a week.
• Facility: Resurrection Medical Center
• Location: 7435 W Talcott Ave, Chicago, IL 60631

Overview

• Department: Therapy
• Schedule: Clinic is open from 6:45am-6:15pm (8-hour shift).
• The candidate will be expected to work within those hours with the requirement to work until 6pm twice a week.
• Facility: Resurrection Medical Center
• Location: 7435 W Talcott Ave, Chicago, IL 60631

Responsibilities

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

Pay Transparency

Resurrection Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $17.01 to $24.16. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf