Patient Access Advocate Lead

Cone Health; Greensboro (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Cone Health in Greensboro is seeking a Patient Access Advocate Lead to guide the patient access team, ensuring accuracy and a welcoming environment for patients and guests.

With minimal supervision, you will handle registration edits, copay collections, and insurance questions, while training new staff and upholding practice protocols.

Qualifications

• Requires High School Diploma or equivalent.
• Minimum 5 years of experience in patient access or a similar healthcare administration role.
• Must demonstrate strong communication and attention to detail.

Responsibilities

• Serve as the first point of contact for patients and guests.
• Support internal and external customers to ensure a positive experience.
• Review registration edits in Charge Review and Claim Edit queues.
• Collect eligible copays with high accuracy.
• Ensure patient registrations follow organizational procedures.
• Train and support new hires; advise on payments and insurance questions.
• Perform other duties as assigned.

Skills

Customer service

Insurance knowledge

Training

Education

High School Diploma or equivalent

Job description

The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols.

Essential Job Function

• Acts as a resource to be the first point of contact for patients and guests upon entrance.


• Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.


• Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.


• Collects eligible copays consistently and has a high collection rate.


• Reviews registration of patients and ensures processes and procedures are followed according to organization standard.


• Trains and supports new hires in the department as well as advises on payment postings and insurance questions.


• Performs other duties as assigned.

Education

• Required: High School Diploma or equivalent

Experience

• Required: 5 years

Licensure/Certification/Listing