Lead Outreach Coordinator - Usability Recruitment (Remote)

Rimkus; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Rimkus is seeking a Lead Coordinator to support participant recruitment for usability studies of medical devices. You will provide leadership to the Outreach Coordinator team and bring structure to recruitment workflows, helping to improve outreach effectiveness across active projects.

You will manage screening, scheduling, incentive administration, and tracking, ensuring accurate records and timely communications with researchers and participants in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Strong customer service and communication skills.
• Excellent organizational abilities.
• Comfortable conducting participant screening interviews.
• Ability to manage multiple recruitment projects simultaneously.

Responsibilities

• Build participant screening surveys in the recruitment database.
• Conduct recruitment through database searches, email campaigns, advertisements, referrals, and approved outreach methods.
• Review survey submissions for eligibility.
• Conduct participant screening interviews by phone and email.
• Schedule qualified participants into study sessions.
• Provide participants with study information and expectations.
• Confirm appointments; manage cancellations and rescheduling; follow up with no-shows and late participants.
• Maintain accurate participant records and monitor enrollment goals and recruitment quotas.
• Update recruitment tracking systems and document all participant communications.
• Coordinate participant schedules with research teams and enter participant information into scheduling systems; ensure reminder communications are completed.
• Process participant incentive payments and maintain payment records.

Skills

Strong customer service

Excellent communication skills

Excellent organizational abilities

Comfortable conducting participant ...

Ability to manage multiple recruitment

Education

Bachelor's degree or equivalent experience preferred

Job description

Rimkus is seeking a Lead Coordinator to support participant recruitment for usability studies of medical devices. You will provide leadership to the Outreach Coordinator team and bring structure to recruitment workflows, helping to improve outreach effectiveness across active projects.

You will manage screening, scheduling, incentive administration, and tracking, ensuring accurate records and timely communications with researchers and participants in a fast-paced environment.