Outreach Coordinator

Rimkus Consulting Group; Philadelphia (Philadelphia County); On-site; Full time

Benefits offered by this job

Private Healthcare Plan

Pension Plans

Life Assurance

Leave Package

Work From Home

Training & Development

Employee Assistance Programme -Counsel

Job summary

Rimkus Consulting Group is seeking a Lead Coordinator to support participant recruitment for usability studies of predominantly medical devices. You will lead the Outreach Coordinator team, bringing structure to recruitment workflows and improving day-to-day execution across active projects.

This role emphasizes organized, scalable outreach, thorough documentation, and consistent communication to ensure study success and participant engagement.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Strong customer service and communication skills.
• Excellent organizational abilities.
• Comfortable conducting participant screening interviews.
• Ability to manage multiple recruitment projects simultaneously.

Responsibilities

• Recruitment: build participant screening surveys, conduct recruitment, review submissions, screen interviews, and schedule participants into study sessions.
• Management: provide participants with study information, confirm appointments, manage cancellations and rescheduling, follow up with no-shows and late participants.
• Recruitment tracking: maintain accurate participant records, monitor enrollment goals and recruitment quotas, update tracking systems, document all participant communications.
• Scheduling & coordination: coordinate participant schedules with research teams, enter participant information into scheduling systems, ensure reminder communications are completed.
• Incentive administration: process participant incentive payments, maintain payment documentation, update participant payment records.

Education

Bachelor's degree or equivalent experience

Job description

Rimkus is a global engineering and technical consulting firm serving corporations, insurers, law firms, and government agencies. Across life sciences, forensic, construction, built environment, and product development work, the company helps clients solve complex technical challenges with practical expertise and a strong focus on quality, accuracy, and service.

As Lead Coordinator, you will play a central role in supporting participant recruitment efforts for usability studies of predominantly medical devices. This role supports all participant recruitment operations while providing leadership to the Outreach Coordinator team. This position is designed for someone who can bring structure to recruitment workflows, strengthen day-to-day team execution, and help improve the consistency and effectiveness of outreach efforts across active projects.

Essential Responsibilities

Participant Recruitment

• Build participant screening surveys in the recruitment database.
• Conduct recruitment through database searches, email campaigns, advertisements, referrals, and approved outreach methods.
• Review survey submissions for eligibility.
• Conduct participant screening interviews by phone and email.
• Schedule qualified participants into study sessions

Participant Management

• Provide participants with study information and expectations.
• Confirm appointments.
• Manage cancellations and rescheduling.
• Follow up with no-shows and late participants.

Recruitment Tracking

• Maintain accurate participant records.
• Monitor enrollment goals and recruitment quotas.
• Update recruitment tracking systems.
• Document all participant communications.

Scheduling & Coordination

• Coordinate participant schedules with research teams.
• Enter participant information into scheduling systems.
• Ensure reminder communications are completed.

Incentive Administration

• Process participant incentive payments.
• Maintain payment documentation.
• Update participant payment records.

• Bachelor's degree or equivalent experience preferred.
• Strong customer service and communication skills.
• Excellent organizational abilities.
• Comfortable conducting participant screening interviews.
• Ability to manage multiple recruitment projects simultaneously.

• Private Healthcare Plan
• Pension Plans
• Life Assurance
• Leave Package
• Work From Home
• Training & Development
• Employee Assistance Programme - Counseling