Lead, Outbound

Socket.dev; Tigard (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Paid time off and flexible scheduling

Life insurance and employee assistance

Job summary

Fanatics Collectibles in Tigard, Oregon, is seeking a Lead to oversee day-to-day operations within the Operations Department, ensuring execution accuracy, asset integrity, and smooth cross-functional collaboration.

As a senior team member, you will mentor Operations Associates, drive process improvements, and shape scalable workflows to support rapid growth in our collectibles business while maintaining safety and quality standards.

Qualifications

• 1+ year of experience in operations, logistics, or inventory management.
• Leadership experience in mentoring or training others.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication across departments.
• High attention to detail with ability to manage multiple priorities.

Responsibilities

• Lead daily operations in the department, ensuring timely and accurate execution.
• Coach and mentor Operations Associates to uphold safety, quality, and efficiency.
• Conduct quality checks on asset preparation, including image/video review for auction readiness.
• Ensure adherence to SOPs and best practices across the department.
• Act as a liaison with cross-functional teams to align on priorities and resolve issues.
• Manage and monitor orders/submissions, ensuring proper processing within target SLA.
• Track and audit inventory, maintaining accurate records and storage conditions.
• Identify discrepancies, rush orders, or exceptions and lead resolution efforts.
• Support process improvements, training initiatives, and documentation for scaling.

Skills

Operations

Leadership

Inventory management

Analytical thinking

Communication

Attention to detail

Google Workspace

Excel

Warehouse tasks

Cross-functional collaboration

Tools

Google Workspace

Excel

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

The Lead plays a pivotal leadership role within the Operations Department, overseeing day-to-day activities while driving process excellence in their department. Reporting to the Operations Manager, this individual serves as a key point of contact for cross-functional collaboration and is responsible for ensuring team execution, operational accuracy, and the integrity of all high-value collectible assets.

As a senior member of the team, the Lead sets the standard for execution and quality, mentors team members, and helps shape process improvements that scale with the business. This is a hands-on, detail-driven leadership role ideal for someone with a passion for collectibles, a deep understanding of process workflows, and a proven ability to lead in a fast-paced environment.

Key Responsibilities

• Lead daily operations in your respective department; ensuring timely and accurate execution.
• Coach and mentor Operations Associates to uphold high standards of safety, quality, and efficiency.
• Conduct quality control checks across asset preparation, including image and video review for auction readiness.
• Ensure accuracy in all areas and processes in the department. Ensure team members are following standard operating procedures and best practices.
• Act as a liaison with cross-functional teams (e.g., Imaging, Raw Card Ingestion, Auction, and Logistics) to align on priorities and resolve issues.
• Manage and monitor orders/submissions, ensuring all packages are properly processed and documented within the target SLA.
• Track and audit inventory, ensuring records are consistently updated and storage conditions meet quality standards.
• Proactively identify and escalation discrepancies, rush orders, or exceptions and lead resolution efforts.
• Support process improvements, training initiatives, and documentation to optimize operations as the team scales.

Qualifications

• 1+ year of experience in operations, logistics, or inventory management (experience in collectibles or e-commerce strongly preferred).
• Demonstrated leadership ability in a team setting, with experience training or mentoring others.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills; able to communicate effectively across departments.
• High attention to detail and ability to manage multiple priorities in a dynamic environment.
• Proven reliability, discretion, and integrity in handling high-value or sensitive items.
• Comfortable using inventory management systems and productivity tools (e.g., Google Workspace, Excel).
• Physical ability to perform warehouse tasks, including standing, lifting, and reaching overhead.

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Paid time off and flexible scheduling
• Life insurance and employee assistance programs
• Inclusive and diverse workplace culture
• Opportunities for growth in a fast-growing industry

Fanatics Collect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Background checks are conducted upon job offers, though we support second‑chance employment and encourage all qualified candidates to apply. We are happy to provide ADA accommodations upon request.

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