Lead, Inbound

Fanatics

Tigard (OR)

On-site

USD 65,000 - 90,000

Full time

19 hours ago

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Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

Employee assistance

Diversity & inclusion

Growth opportunities

Job summary

Fanatics Collectibles is seeking a Lead to oversee daily operations in the Operations Department, reporting to the Operations Manager. This hands-on leader ensures accuracy, quality, and high-value asset integrity while guiding a team.

You will mentor Associates, drive process improvements, and coordinate with Imaging, Ingestion, Auction, and Logistics to meet SLA targets and scale as the business grows. Experience in operations, logistics, or inventory with leadership, strong communication, and

Qualifications

Experience leading teams in operations, logistics, or inventory management.
Proven ability to train or mentor others.
Strong organizational, analytical, and problem-solving skills.
Excellent verbal and written communication across departments.
High attention to detail with multiple priorities in a fast-paced environment.
Reliability, discretion, and integrity handling high-value items.

Responsibilities

Lead daily operations in your department, ensuring timely and accurate execution.
Coach and mentor Operations Associates to uphold safety, quality, and efficiency.
Conduct quality checks across asset preparation for auction readiness.
Ensure SOPs are followed and best practices are applied.
Coordinate with cross-functional teams (Imaging, Ingestion, Auction, Logistics) to align priorities.
Manage and monitor orders/submissions; ensure proper processing and SLA adherence.
Track and audit inventory; maintain storage conditions and records.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Attention to detail

Reliability & integrity

Inventory system familiarity

Tools

Google Workspace

Excel

Inventory management systems

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Us

About The Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

The Lead plays a pivotal leadership role within the Operations Department, overseeing day-to-day activities while driving process excellence in their department. Reporting to the Operations Manager, this individual serves as a key point of contact for cross-functional collaboration and is responsible for ensuring team execution, operational accuracy, and the integrity of all high-value collectible assets.

As a senior member of the team, the Lead sets the standard for execution and quality, mentors team members, and helps shape process improvements that scale with the business. This is a hands-on, detail-driven leadership role ideal for someone with a passion for collectibles, a deep understanding of process workflows, and a proven ability to lead in a fast-paced environment.

Key Responsibilities

Lead daily operations in your respective department; ensuring timely and accurate execution.
Coach and mentor Operations Associates to uphold high standards of safety, quality, and efficiency.
Conduct quality control checks across asset preparation, including image and video review for auction readiness.
Ensure accuracy in all areas and processes in the department. Ensure team members are following standard operating procedures and best practices.
Act as a liaison with cross-functional teams (e.g., Imaging, Raw Card Ingestion, Auction, and Logistics) to align on priorities and resolve issues.
Manage and monitor orders/submissions, ensuring all packages are properly processed and documented within the target SLA.
Track and audit inventory, ensuring records are consistently updated and storage conditions meet quality standards.
Proactively identify and elevate discrepancies, rush orders, or exceptions and lead resolution efforts.
Support process improvements, training initiatives, and documentation to optimize operations as the team scales.

Qualifications

1+ year of experience in operations, logistics, or inventory management (experience in collectibles or e-commerce strongly preferred).
Demonstrated leadership ability in a team setting, with experience training or mentoring others.
Strong organizational, analytical, and problem-solving skills.
Excellent verbal and written communication skills; able to communicate effectively across departments.
High attention to detail and ability to manage multiple priorities in a dynamic environment.
Proven reliability, discretion, and integrity in handling high-value or sensitive items.
Comfortable using inventory management systems and productivity tools (e.g., Google Workspace, Excel).
Physical ability to perform warehouse tasks, including standing, lifting, and reaching overhead.

Benefits