Lead Order Clarification and Approval Team Technician

Vetsource; Portland (OR); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

PTO / Holidays

Job summary

Vetsource in Portland, OR is seeking an OCAT Technician to lead the Order Clarification And Approval Team, guiding remote and on-site staff to deliver top-notch customer service.

The role requires 4+ years of pharmacy experience and an Oregon Certified Pharmacy Technician license; responsibilities include training, meeting SLAs, and process improvements.

This on-site position offers competitive pay, benefits, and a chance to advance within a supportive, pet-focused company.

Qualifications

• 4+ years of pharmacy experience with a minimum of 1 year as a Vetsource OCAT Technician or equivalent
• Must hold a current Certified Pharmacy Technician license with the Oregon Board of Pharmacy
• Motivated independent problem solver with excellent attendance, time-management, and follow-through
• Strong communication, interpersonal, and de-escalation skills

Responsibilities

• Serve as the primary resource for OCAT team members, leading problem-solving efforts, facilitating task delegation, and ensuring effective issue resolution
• Train new and existing team members
• Assist in keeping associates on track to achieving productivity goals
• Assist supervisor with comprehensive support and feedback to team while fostering a supportive team environment
• Lead problem-solving efforts and report system errors; aid in the creation and identification of policies, resources, and solutions
• Ensure SLAs for on-site tasks are met on a daily basis

Skills

Pharmacy experience

CPhT license

Problem solving

Communication skills

Teamwork

Tools

Google Suite

Google CCAI

Pharmacy RunDeck

Job description

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them. If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you. At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria.

WHO WE ARE LOOKING FOR

Lead Order Clarification And Approval Team (OCAT) Technician guides both the remote and on-site team members to provide top-notch customer service and results. They cultivate a culture of excellence, surpassing expectations in partner and departmental interactions. This is a full-time, on-site position based at our Pharmacy Warehouse near Gresham, OR. This position requires 40 hours per week, typically scheduled Monday-Friday during OCAT core business hours.

WHAT YOU'LL DO

Perform the duties of an Order Clarification and Approval Technician

• Serve as the primary resource for OCAT team members, leading problem-solving efforts, facilitating task delegation, and ensuring effective issue resolution
• Train new and existing team members
• Assist in keeping associates on track to achieving productivity goals
• Assist supervisor with comprehensive support and feedback to team while fostering a supportive team environment
• Lead problem-solving efforts and report system errors; aid in the creation and identification of policies, resources, and solutions
• Ensure SLAs for on-site tasks are met on a daily basis

WHAT YOU BRING

• 4+ years of pharmacy experience with a minimum with 1 year of experience as a Vetsource OCAT Technician or equivalent experience
• Must hold a current Certified Pharmacy Technician license with the Oregon Board of Pharmacy
• Motivated independent problem solver with excellent attendance, time-management, and follow-through
• Strong communication, interpersonal, and de-escalation skills
• A team-oriented mindset, positive attitude, and adeptness in collaborating
• Excellent computer skills, including the capability to quickly learn, navigate, and multi-task unfamiliar systems or programs

Preferred Experience and Qualifications

• Leadership experience
• Veterinary experience
• Prior experience in a pharmacy setting or with processing pharmacy orders
• Knowledge and experience with Google Suite Applications, Google CCAI and Pharmacy RunDeck

WORKING CONDITIONS

• Environment where dogs are present if in the office
• Sitting/standing at a desk working on a computer for long periods of time
• Occasionally stooping, lifting, and/or bending
• Occasionally reaching overhead and using a step ladder

WHAT CAN YOU EXPECT FROM VETSOURCE

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!

For Canadian based associates these specific benefits are not included*.

OUR VALUES

Vetsource is proud to be part of Mars Science & Diagnostics, a division of Mars Petcare—a family-owned organization rooted in the belief that pets make the world a better place. Our unified culture is built on a foundation of veterinary excellence and guided by a shared vision, inspiring everyone to create A Better World for Pets™ — a world where pets are healthy, happy, and welcome. Today, Vetsource drives the future of pet health centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom. These principles define how we work, how we treat one another, and how we serve the veterinary community, ensuring a culture where every associate has the opportunity to thrive.

Pay range (US based applicants): $24.73 - $31.00 / hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity. The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required.

Our pre-employment process includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. The background check will only be initiated after a conditional offer of employment has been made and will be subject to an individualized assessment, as required by law. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [e-mail], or if you have general questions relating to this process. We are an equal opportunity employer. Vetsource is an E-verify employer. www.vetsource.com At Vetsource, we’re committed to providing the tools that veterinarians need to thrive in an increasingly competitive landscape. And we’re just as committed to creating a supportive, inclusive, and rewarding environment for associates to thrive in. Vetsource is an E-Verify employer.