OCAT Lead Technician — Pharmacy Ops & Team Leadership

Vetsource; Portland (OR); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

PTO / Holidays

Job summary

Vetsource in Portland, OR is seeking an OCAT Technician to lead the Order Clarification And Approval Team, guiding remote and on-site staff to deliver top-notch customer service.

The role requires 4+ years of pharmacy experience and an Oregon Certified Pharmacy Technician license; responsibilities include training, meeting SLAs, and process improvements.

This on-site position offers competitive pay, benefits, and a chance to advance within a supportive, pet-focused company.

Qualifications

• 4+ years of pharmacy experience with a minimum of 1 year as a Vetsource OCAT Technician or equivalent
• Must hold a current Certified Pharmacy Technician license with the Oregon Board of Pharmacy
• Motivated independent problem solver with excellent attendance, time-management, and follow-through
• Strong communication, interpersonal, and de-escalation skills

Responsibilities

• Serve as the primary resource for OCAT team members, leading problem-solving efforts, facilitating task delegation, and ensuring effective issue resolution
• Train new and existing team members
• Assist in keeping associates on track to achieving productivity goals
• Assist supervisor with comprehensive support and feedback to team while fostering a supportive team environment
• Lead problem-solving efforts and report system errors; aid in the creation and identification of policies, resources, and solutions
• Ensure SLAs for on-site tasks are met on a daily basis

Skills

Pharmacy experience

CPhT license

Problem solving

Communication skills

Teamwork

Tools

Google Suite

Google CCAI

Pharmacy RunDeck

Job description

Vetsource in Portland, OR is seeking an OCAT Technician to lead the Order Clarification And Approval Team, guiding remote and on-site staff to deliver top-notch customer service.

The role requires 4+ years of pharmacy experience and an Oregon Certified Pharmacy Technician license; responsibilities include training, meeting SLAs, and process improvements.

This on-site position offers competitive pay, benefits, and a chance to advance within a supportive, pet-focused company.