Lead Optical Consultant and Customer Experience Specialist

EssilorLuxottica; Scottsburg (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Vision Associates, part of EssilorLuxottica, in Scottsburg, IN, is seeking an Optical Shop Assistant/Optician to deliver exceptional customer service while guiding clients through eyewear selection, measurements, and fitting.

You will operate the POS, explain warranties and services, and uphold optical standards. The role focuses on patient care, knowledge of products, and teamwork to maintain store presentation.

Qualifications

• State licensure and/or ABO Certification in non-licensed states.
• High School Diploma or equivalent.
• Knowledge of optical theory and merchandise.

Responsibilities

• Provide unsurpassed customer service per Sales and Service Process.
• Engage patients and colleagues using our technology.
• Lead the location to set the tone for customer service.
• Educate customers on guarantees and services.
• Take and record measurements, fit eyewear accurately.
• Operate POS and handle payments securely.

Skills

Strong communicator

Knowledge of optical theory

Knowledge of store merchandise

Sales skills with IPAD / tablet

Comfortable with technology

Awareness of fashion trends

Education

High School Diploma or equivalent

State licensure and ABO Certification

Tools

IPAD / tablet

Inventory management systems

Job description

Vision Associates, part of EssilorLuxottica, in Scottsburg, IN, is seeking an Optical Shop Assistant/Optician to deliver exceptional customer service while guiding clients through eyewear selection, measurements, and fitting.

You will operate the POS, explain warranties and services, and uphold optical standards. The role focuses on patient care, knowledge of products, and teamwork to maintain store presentation.