Lead Operations Analyst: Systems & Data Optimization

Jobtailor; New York (NY); On-site; USD 70,000 - 120,000; Full time

Job summary

Jobtailor in New York is seeking a capable professional to provide day-to-day production support for commercial servicing applications. You will investigate issues, diagnose defects, and act as a liaison between Operations, Servicing, Technology, and business stakeholders.

You will gather and document requirements for system enhancements, develop and execute test scenarios including UAT, monitor data accuracy, and help improve efficiency while ensuring regulatory compliance.

Qualifications

• Bachelor's Degree (preferred) OR equivalent experience (required)
• Minimum 3 years of relevant experience (required)
• Excellent written and verbal communication skills
• Attention to detail in documenting and implementing requirements
• Strong decision-making and analytical skills
• Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization
• Technically savvy in relation to Windows systems and software
• Ability to effectively manage change
• Ability to work well in a team-based environment while excelling as an independent contributor

Responsibilities

• Provide day-to-day production support for commercial servicing applications.
• Investigate, diagnose, and resolve system issues, defects, and user-reported incidents.
• Act as a liaison between Operations, Servicing, Technology, and business stakeholders.
• Gather and document business requirements for system enhancements and defect fixes.
• Develop and execute test scenarios including Functional testing, Regression testing, and User Acceptance Testing (UAT).
• Monitor and validate data across systems for accuracy and completeness.
• Identify opportunities to improve operational efficiency and reduce manual workarounds.
• Ensure system processes adhere to regulatory requirements.

Skills

Communication

Attention to detail

Decision making

Analytical skills

Excel

Jira

Data visualization

Windows OS

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Jira

Excel

Job description

Jobtailor in New York is seeking a capable professional to provide day-to-day production support for commercial servicing applications. You will investigate issues, diagnose defects, and act as a liaison between Operations, Servicing, Technology, and business stakeholders.

You will gather and document requirements for system enhancements, develop and execute test scenarios including UAT, monitor data accuracy, and help improve efficiency while ensuring regulatory compliance.