Lead Operations

Deluxe; Charlotte (NC); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and

Employer‑Matched Retirement Plan

Employee Stock Purchase Plan

Short‑Term and Long‑Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe is seeking a Lead Operations professional to prioritize and distribute work, align resources with workload, and monitor progress to ensure deadlines are met. The role may involve coordinating the sending/receiving of customer transmission files and providing limited guidance to staff.

Ideal candidates will have a HS diploma or GED and at least 3 years of experience, plus basic computer skills to support daily processing tasks.

Qualifications

• HS diploma/GED required.
• 3 years of experience required.
• Basic computer skills required.

Responsibilities

• Distribute work to employees based on established priorities.
• Monitor processing of work to meet processing deadlines.
• Work with Supervisor to determine appropriate processing priorities.
• Answer basic questions from employees.
• Perform duties applicable to Processing Specialist I, II, III, and IV job descriptions.

Skills

Computer literacy

Education

HS diploma/GED

Job description

About Deluxe

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work‑life balance, inclusive culture, and team support as key reasons why.

Lead Operations – Responsibilities

The Lead Operations position prioritizes and distributes work to employees. The focus of the position is to manage priorities, align resources to the workload, and monitor the work to ensure deadlines are met. This individual must also provide limited direction and answer basic employee questions. They may also be involved in the successful sending/receiving of customer transmission files.

• Distribute work to employees based on established priorities.
• Monitor processing of work to meet processing deadlines.
• Work with Supervisor to determine appropriate processing priorities.
• Answer basic questions from employees.
• Perform duties applicable to Processing Specialist I, II, III, and IV job descriptions.

Basic Qualifications

• HS diploma/GED and 3 years of experience.
• Basic computer skills.
• Must be 18 years of age or older.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer‑Matched Retirement Plan
• Employee Stock Purchase Plan
• Short‑Term and Long‑Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work.

Equal Employment Opportunity

Deluxe Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].