Lead Office Advocate - Domestic Violence Shelter - All Shift Available

Syndeo Human Resources Outsourcing; Wichita (KS); On-site; USD 32,000 - 43,000; Full time

Job summary

Syndeo is seeking a Lead Office Advocate for Harbor House Domestic Violence Shelter at Catholic Charities in Wichita, Kansas. The role oversees shelter operations and assists residents with daily needs, intake, and support services.

Responsibilities include ensuring safety, documenting client data, coordinating with staff, and guiding residents toward goals in a supportive environment. Strong counseling background and rapport-building skills are preferred for effective advocacy.

Qualifications

• Professional experience or training in counseling or related social issues preferred but not required.
• Proven ability to establish rapport with people from diverse backgrounds.
• Strong interpersonal and communication skills.

Responsibilities

• Receives prospective clients and determines eligibility for service.
• Admits clients through established procedures.
• Refers ineligible prospects to other agencies or programs as appropriate.
• Provides assistance and support for shelter clients and children.
• Supports and advises clients in achieving goals to new lifestyle.
• Collaborates with other staff to follow treatment plans.

Skills

Counseling experience

Rapport building

Empathy

Education

High school diploma with social services exposure

Job description

Syndeo has a temp-to-hire opportunity for a Lead Office Advocate at Harbor House Domestic Violence Shelter - Catholic Charities. The Lead Office Advocate will be responsible for providing support to clients who reside in the shelter home. This person will oversee the operations of the shelter home and assist residents in their day-to-day requirements.

Schedule:

• 1st Shift: Wednesday - Sunday 5:00 AM - 1:00 PM (Monday/Tuesday off)
• 2nd Shift: Wednesday - Sunday 1:00 PM - 9:00 PM (Monday/Tuesday off)
• 3rd Shift: Saturday - Wednesday 9:00 PM - 5:00 AM (Thursday/Friday off)

Accountabilities:

• Receives prospective clients and determines eligibility for service.
• Admits clients through established procedures.
• Refers ineligible prospects to other agencies or programs as appropriate.
• Provides assistance and support for shelter clients and children.
• Supports and advises clients in achieving goals to new lifestyle.
• Collaborates with other staff members to follow recommended treatment plans.
• Supervises and assists clients in day-to-day requirements.
• Informs clients of shelter guidelines and enforces same.
• Manages operations of the shelter, including security tape and monitoring security system.
• Maintains shelter safety and responds to issues appropriately as they arise.
• Sets out meals for clients and logs meals in menu book.
• Receives incoming calls to shelter, responds to inquiries, and determines appropriate action.
• Receives and acknowledges donations to the shelter.
• Accurately enters program demographics and service data in the TIER and other data management systems as needed.
• Maintains cleanliness of shelter restrooms, receptions area, and offices.
• Completes shelter laundry and ensures that there are clean linens at all times, monitors and maintains the stock of cleaning supplies and other general office supplies.
• Ensures rooms are cleaned and prepared for new incoming clients.
• Refers domestic violence victims to Harbor House Outreach Advocate when appropriate.
• Records Incident Reports and Work Orders in Catholic Charities computer system, as required.
• Attends domestic violence trainings as required by KCSDV and Catholic Charities Wichita.
• Performs other related assigned duties.

Requirements:

• High school diploma with 1-2 years of education, training or experiences with social services
• Driver's license and insurable driving record
• Professional experience or training in counseling, domestic violence, economically disadvantaged, or other social issues preferred but not required.
• Proven work history that demonstrates ability to establish rapport with people from various socio-economic backgrounds.
• Ability to pass pre-employment screenings (drug, background and MVR).