Lead Nurse Manager — Labor & Delivery

UNC Health; Raleigh (NC); On-site; USD 85,000 - 105,000; Full time

Job summary

UNC Health's Rex Labor & Delivery unit seeks a dynamic Patient Services Manager to lead clinical and administrative operations, ensuring safe, coordinated, and exceptional care for mothers and newborns.

The role emphasizes compassionate, people-focused leadership, staff development, and a strong commitment to patient and family-centered experiences within a high-acuity obstetric setting.

Qualifications

• Bachelor's degree in Nursing (BSN) from a state-accredited school.
• Active RN license in North Carolina (or eligibility).
• Minimum of 3 years nursing experience in labor and delivery with leadership potential.

Responsibilities

• Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
• Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
• Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
• Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
• Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
• Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
• Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.

Skills

Teamwork

Communication

Patient-centered care

Education

BSN

Job description

UNC Health's Rex Labor & Delivery unit seeks a dynamic Patient Services Manager to lead clinical and administrative operations, ensuring safe, coordinated, and exceptional care for mothers and newborns.

The role emphasizes compassionate, people-focused leadership, staff development, and a strong commitment to patient and family-centered experiences within a high-acuity obstetric setting.