Lead Mitigation Technician

PuroClean of Howell; Troy (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

A leading property restoration company located in Troy, MI, is seeking a Project Technician to assist with restoration work on residential and commercial sites. Responsibilities include water, fire, and mold mitigation tasks, ensuring customer satisfaction, and maintaining clear communication with team members. The ideal candidate should have strong communication skills and be willing to travel approximately 10%. This role offers various benefits including health insurance and a supportive work environment.

Qualifications

• Excellent communication skills for customer interactions.
• Ability to work in teams and follow detailed instructions.
• Experience in restoration services or related field is a plus.

Responsibilities

• Provide project documentation to office staff and Mitigation Project Manager.
• Perform water, fire, and mold mitigation duties, demolition, and related tasks.
• Maintain clear communication with team members and management.
• Manage customer satisfaction and uphold brand standards.

Job description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Reports To:

Mitigation Project Manager

Full-Time

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a One Team mentality, you will perform services as assigned while following PuroClean production guidelines. Our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial sites, maintain vehicles, equipment, and assets, and strive to exceed customer expectations by providing world-class service.

Responsibilities:

• Provide project documentation to office staff and Mitigation Project Manager (work authorization, Certificate of Completion, Dry logs, etc.)
• Communicate project scope, start, and completion dates with customers and internal teams
• Obtain and share adjuster contact information
• Coordinate job requirements with technicians
• Perform water, fire, and mold mitigation duties, demolition, and related tasks
• Load and unload equipment and supplies
• Complete work within scheduled timelines
• Monitor progress daily and complete dry logs
• Maintain clear communication with team members and management
• Ensure job sites are clean and orderly
• Complete project inspection forms
• Manage customer satisfaction and uphold brand standards
• Perform preventative maintenance on vehicles and equipment
• Follow all uniform and policy guidelines
• Develop production skills and expertise
• Participate in after-hours/emergency on-call rotations
• Perform other duties as assigned

Additional Benefits:

• Health insurance

Schedule:

• Monday to Friday
• On call
• Overtime as needed

Location and Travel:

• Based in Troy, MI 48084 (Required)
• Willing to travel approximately 10% (Preferred)