Mitigation Restoration Lead Technician

PuroClean of Vineland; Vineland (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

PuroClean of Vineland is seeking a Lead Technician to manage disaster response and oversee water, fire, mold, and biohazard restoration projects. You will lead field crews, explain processes to customers, and ensure quality service and safety standards on every job.

Ideal candidates hold IICRC WRT certification with FSRT or ASD and have at least 2 years of field experience, with a track record of mentoring staff and coordinating with insurance partners.

Qualifications

• Minimum of 2 years of field experience.
• IICRC WRT certification required.
• IICRC FSRT or ASD certification required.
• All 3 certifications plus 2 years of field experience unlock higher pay.

Responsibilities

• Explain restoration process to customers clearly.
• Provide daily updates to insurance partners and centers of influence.
• Assess damage severity and scope of work.
• Train new employees on procedures and responsibilities.
• Maintain equipment, vehicles, and safety compliance.

Skills

Field experience

Team mentoring

Education

IICRC Water Restoration Technician (WRT)

IICRC Fire and Smoke Restoration Technician (FSRT)

IICRC Applied Structural Drying (ASD)

Tools

Company CRM

Xactimate

Mitigate

Job description

Lead Technician Job Description

Position Title: Lead Technician
Reports To: General Manager

Job Overview

The Lead Technician is responsible for managing disaster response and crisis management activities related to water mitigation, fire restoration, mold remediation, and biohazard cleanup. This role works directly with customers to explain the restoration process, assess the scope of work, and lead technicians on job sites. The Lead Technician also supervises, develops, and mentors team members to ensure high-quality service and operational excellence.

Qualifications

Candidates should meet one of the following experience and certification requirements:

• Minimum of 2 years of field experience, and
• IICRC Water Restoration Technician (WRT) Certification required, and one of the following:
  • IICRC Fire and Smoke Restoration Technician (FSRT), or
  • IICRC Applied Structural Drying (ASD)

To be eligible for higher pay rate all 3 certifications and a minimum of 2 years of field experience are required.

Essential Job Functions

The Lead Technician is responsible for:

• Communicating the restoration process clearly to customers
• Providing daily updates to insurance partners and centers of influence
• Assessing job severity and evaluating the extent of damages
• Understanding and promoting the company’s operational systems, including:
  • Company CRM
  • Xactimate
  • Mitigate
• Training new employees on technician responsibilities and company procedures
• Maintaining a professional appearance and positive attitude at all times
• Wearing the company-provided uniform as required
• Fostering a strong team culture among field operations staff and across the organization

Specific Responsibilities

The Lead Technician is responsible for:

• Following all OSHA regulations and company safety procedures and standards
• Understanding and adhering to restoration procedures, including:
  • Water damage restoration procedures
  • Mold remediation equipment and procedures
  • Fire and smoke cleaning tools and procedures
  • Carpet cleaning equipment and procedures
• Demonstrating a positive, team-oriented, can-do attitude at all times
• Completing all necessary paperwork accurately and on time while delivering excellent customer service
• Maintaining all equipment and vehicles in a clean, safe, and serviceable condition
• Remaining available for emergency response work 24 hours a day, 7 days a week, as needed

Physical Requirements

Candidates must be able to:

• Possess a valid driver’s license and safely operate company vehicles
• Lift and carry equipment weighing up to 50 pounds
• Work for extended periods in both large and confined spaces
• Wear appropriate respirator equipment for extended periods
• Pass a respirator fit test and medical evaluation

Perks

• Online Mobile Courses
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance