Mitigation Project Manager

PuroClean of Howell; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

A leading property restoration service provider in Michigan seeks a Project Technician to manage restoration projects and support a team. Responsibilities include ensuring quality service, coordinating with customers and insurance providers, and providing documentation for billing. Candidates should excel in teamwork and customer service, with a willingness to travel occasionally. This full-time role offers opportunities for professional growth.

Qualifications

• Effective communication skills to engage with customers.
• Ability to lead and motivate a team.
• Strong problem-solving skills.

Responsibilities

• Perform all aspects of production processes effectively.
• Manage assigned mitigation and remediation projects.
• Motivate the tech team to meet project goals.

Skills

Teamwork

Time management

Customer service

Job description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Reports To: Mitigation Manager and General Manager

Full-Time

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome setbacks caused by water, fire, mold, biohazard, and other property damage conditions. We operate with a servant-based leadership mindset, fostering an environment where our team members can grow professionally and spiritually by serving customers, communities, and each other.

Job Position Description:

With a One Team mentality, you will perform services as assigned, following PuroClean production guidelines. Our project technicians assist their teams and supervisors with restoration work on residential and commercial sites, while maintaining vehicles, equipment, and assets. They take pride in exceeding customer expectations by providing world-class service that sets us apart in the industry.

Responsibilities:

• Perform all aspects of the production processes effectively
• Manage mitigation and remediation projects assigned to you
• Motivate the tech team to meet project goals and responsibilities
• Oversee project timelines, resources, subcontractors, and crew coordination with the Project Coordinator
• Prepare inspection forms with detailed scope notes for estimators
• Prepare and settle mitigation and remediation projects
• Act as quality controller and complete estimate reviews promptly
• Communicate customer concerns to Management
• Engage with customers to explain services and build confidence
• Coordinate with insurance companies and adjusters during claims
• Complete final walk-throughs with lead technicians for quality assurance
• Use the customer management database for all project documentation
• Coordinate new assignments with the Project Coordinator
• Guide promising job leads on-site
• Provide documentation for billing (forms, photos, invoices, scope notes, certificates)
• Analyze jobsites to formulate scopes of work
• Oversee job costing (supplies, hours, equipment, subcontractors)
• Negotiate job costs and scope with customers and insurance
• Lead on-call mitigation teams during after-hours
• Check on jobsites daily
• Review estimates and submit changes within 24-48 hours
• Train crew members and conduct performance reviews
• Travel as needed
• Perform other duties as assigned by Management or Ownership

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• On call
• Overtime

Ability to Commute:

• Troy, MI 48084 (Required)

Willingness to travel:

• 10% (Preferred)