Lead Mitigation Technician

iicrc-careers; Lynnwood (WA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Paid Training for IICRC, WRT, IICRC FRST & Lead RRP Licensing

Advancement Opportunities

Medical, Dental, Vision Benefits

401(k) matching

Paid time off

Parental leave

Job summary

iicrc-careers in Lynnwood seeks a Lead Mitigation Technician to lead restoration teams responding to property damage. This role involves surveying damages, managing cleaning processes, and ensuring team efficiency while prioritizing safety.

The ideal candidate possesses customer service skills and a high school diploma, with at least one year of experience in a related field.

Benefits include paid training, medical coverage, and competitive salary.

Qualifications

• High School Diploma or GED required.
• Customer Service experience.
• 1+ year experience in a craft, trade, or manual labor position or equivalent schooling.

Responsibilities

• Lead a crew of technicians responding to property damage situations.
• Survey damage within the property.
• Manage cleaning processes for structural damage.

Skills

Knowledge of technology (iPhone, iPad)

Customer Service Skills

Communication skills via phone and face to face

Ability to lead a team of Technicians

Ability to operate hand and power tools safely

Education

High School Diploma or GED

Tools

RMS

Xactimate

MICA

Job description

Benefits

• Paid Training for IICRC, WRT, IICRC FRST & Lead RRP Licensing
• Advancement Opportunities
• Company shirts
• Medical, Dental, Vision Benefits
• Company Cell Phone/CellPhone Allowance
• 401(k) matching
• Competitive salary
• Paid time off
• Parental leave

Lead Mitigation Technician

$25.00 - $30.00 per hour depending on experience + overtime opportunities

The Lead Mitigation Technician position is a career in the property damage restoration industry, primarily responsible for leading a crew of technicians who respond to emergency and property damaging situations. The Mitigation Leader has a drive to lead. Our team's professional approach ensures both the property and the customer are attended to, while prioritizing safety, efficiency, and property preservation.

Responsibilities

• Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
• Recruit and coach technicians both in the field and in the warehouse
• Survey damage within the property
• Evaluate and record damage to all items within the property
• Manage cleaning process for both contents and structural damage
• Demolition of structural damage to properties through the use of hand and power tools
• Clean up assigned job sites after demolition
• Perform initial site visits
• Conduct moisture inspections
• Set restoration equipment within guidelines
• Complete notes of assigned jobs in our primary operating system (RMS)
• Contact the customer of assigned jobs with ETA
• Take photos of jobs assigned at start, completion, and throughout the process
• Responsible for maintaining assigned vehicles and equipment
• Responsible for unloading and reloading assigned vehicles with equipment
• Keep equipment clean and organized in the shop
• Responsible for unloading trash in assigned area
• Responsible for recording your time and coding it to the job assigned
• Pass IICRC certifications as IICRC classes are offered
• Assist in the development of new hires through on the job training
• All other duties as assigned

Competency – Knowledge, Skills and Abilities

• Knowledge of technology (iPhone, iPad)
• Customer Service Skills
• Communication skills via phone and face to face
• Computer skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, MICA and additional systems as requested
• Ability to create documents and estimates
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently
• Ability to lead a team of Technicians
• Ability to complete work on multiple jobs within the same time frame
• Ability to participate in an on call schedule
• Ability to work within hazardous environments safely
• Ability to safely operate hand and power tools
• Ability to operate a company vehicle safely
• Ability to represent the company culture through our Truth, Values, Vision, Mission, and 10 Serving Basics
• Maintain a level of confidentiality

Required Education and Experience

• High School Diploma or GED required
• Customer Service experience
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Requirement

• Must be able to stay in a stationary position up to 25% of the time within a vehicle.
• Constantly moves about job sites
• Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
• Occasionally ascends and descends a ladder to complete jobs
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone and face to face
• Frequently will lift up to 60lbs
• Ability to safely operate a company vehicle

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.