Lead MIS Specialist: IT Operations & Support Lead

The GEO Group Australia Pty Ltd.; Mount Gallows (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Paid Time Off

Paid Holidays

Dental Insurance

Disability Insurance

Employee Assistance Program

Pet Insurance

Paid Training

Flexible Spending Account

Employee Discount

Job summary

GEO Secured Services is seeking a Lead MIS Specialist to provide management and technical expertise to the MIS division. The role provides second-line end-user support and supports campus IT operations, including telecommunication and network administration.

The ideal candidate holds a Bachelor's degree in Computer Science with 5+ years in a related role, demonstrates supervisory experience, and can troubleshoot complex hardware and software issues independently.

Qualifications

• Bachelor’s degree in Computer Science or related field with 5+ years in a related role.
• Experience in hardware and software operations.
• Demonstrated lead worker or supervisory experience.
• Strong troubleshooting skills and independent problem solving.

Responsibilities

• Ensure smooth day-to-day MIS service operations.
• Provide staff coverage, call levels, and contractual compliance.
• Serve as second-level support for end-user IT issues.
• Perform first-line support for facility IT infrastructure (in person, phone, remote).
• Create and maintain reports using Crystal Reports on GEOnet.

Skills

Leadership

Troubleshooting

Independent problem solving

Education

Bachelor's degree in Computer Science

Tools

Crystal Reports

GEOnet system

Job description

GEO Secured Services is seeking a Lead MIS Specialist to provide management and technical expertise to the MIS division. The role provides second-line end-user support and supports campus IT operations, including telecommunication and network administration.

The ideal candidate holds a Bachelor's degree in Computer Science with 5+ years in a related role, demonstrates supervisory experience, and can troubleshoot complex hardware and software issues independently.