Lead MIS & IT Operations Specialist

The GEO Group, Inc.; Winton (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Discount

Dental Insurance

Vision Insurance

Job summary

The GEO Group, Inc. is seeking a Lead MIS Specialist to provide management and technical expertise to the MIS division and secondary support to facility users.

The role covers computer operations, telecommunication, and network administration to ensure reliable IT services across facilities. You will conduct fault-finding, maintain security, prepare reports with Crystal Reports, and collaborate with training to roll out system enhancements.

Qualifications

• Bachelor's degree in Computer Science or related field and 5+ years in a related role with hardware/software operations.
• Demonstrated lead worker or supervisory experience.
• Ability to identify and solve computer problems and work with staff and vendors.
• Good troubleshooting skills and the ability to resolve technical problems independently.

Responsibilities

• Ensure smooth day-to-day MIS Service area operations.
• Manage staff coverage, call levels, and contractual compliance.
• Provide first- and second-line end-user support for facility IT infrastructure.
• Perform hardware/software fault finding and coordinate with regional support for complex faults.
• Maintain reports using Crystal Reports on GEOnet; assist training staff on systems.

Skills

Supervisory experience

Troubleshooting

Independent work

Communication with staff and vendors

Education

Bachelor's degree in Computer Science or related field

Tools

Crystal Reports

GEOnet system knowledge

Network/IT basics

Job description

The GEO Group, Inc. is seeking a Lead MIS Specialist to provide management and technical expertise to the MIS division and secondary support to facility users.

The role covers computer operations, telecommunication, and network administration to ensure reliable IT services across facilities. You will conduct fault-finding, maintain security, prepare reports with Crystal Reports, and collaborate with training to roll out system enhancements.