Lead Member Experience Analytics & Insights

Wescom Central Credit Union; Pasadena (CA); Hybrid; USD 91,000 - 137,000; Full time

Job summary

Wescom Central Credit Union in Pasadena, CA, seeks a Lead Analyst to own the MX analytics, reporting, and VoM operations, translating member feedback and performance data into actionable insights that drive measurable improvements. You will partner with the Director of Member Experience to govern dashboards and KPI tracking.

The role requires 5+ years in member experience or analytics, with strong skills in Power BI, SQL, Excel, and storytelling for senior stakeholders.

Qualifications

• Minimum 5+ years in member/customer experience or analytics.
• Experience translating feedback and data into actionable insights.
• Experience with dashboards, KPIs, and governance routines.

Responsibilities

• Own MX analytics, reporting, VoM operations, and closed-loop tracking.
• Deliver dashboards and executive summaries to inform decisions.
• Lead journey analytics and transformation; track KPI impact.
• Collaborate with partners to enable data-driven action planning.
• Support data quality, automation, and MX technology governance.

Skills

Analytical leadership

Cross-functional collaboration

Executive storytelling

Tools

Power BI

SQL

Excel

PowerPoint

Job description

Wescom Central Credit Union in Pasadena, CA, seeks a Lead Analyst to own the MX analytics, reporting, and VoM operations, translating member feedback and performance data into actionable insights that drive measurable improvements. You will partner with the Director of Member Experience to govern dashboards and KPI tracking.

The role requires 5+ years in member experience or analytics, with strong skills in Power BI, SQL, Excel, and storytelling for senior stakeholders.