Lead Medical Support Assistant

Veterans Health Administration; Loveland (CO); On-site; USD 52,000 - 72,000; Full time

Job summary

The Lead Medical Support Assistants (LMSAs) are assigned to the Business Development Service Line (BDSL) at the Cheyenne VA Health Care System (CVAHCS) in Cheyenne, WY, with Fort Collins, Northern Colorado, and Loveland Outpatient Clinics.

The Lead MSA coordinates advanced MSA assignments and daily workload, ensures staffing coverage, evaluates training records, and guides training needs for MSAs across clinics.

Qualifications

• High school diploma or GED required.
• Knowledge of medical terminology and patient access processes.
• Experience coordinating across multiple clinics is a plus.

Responsibilities

• Coordinate advanced MSA assignments and workflow across clinics.
• Conduct daily workload assessments and staffing coverage.
• Evaluate training records and identify training needs for MSAs.
• Support interdisciplinary team collaboration and patient access to care.

Skills

Medical terminology

Patient systems

Organization

Communication

Staff training

Staffing management

Education

High school diploma or GED

Job description

The Lead Medical Support Assistants (LMSAs) are assigned to the Business Development Service Line (BDSL) located at the Cheyenne VA Health Care System (CVAHCS) in Cheyenne, WY. This includes the Fort Collins, Northern Colorado, and Loveland Outpatient Clinics.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

Citizenship. Be a citizen of the United States (U.S.). Experience. None. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None.

Grandfathering Provision.

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply: NOTE: This provision is not intended to regularize appointments/placements.

Foreign Education.

To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

Grade Requirements Creditable Experience Knowledge of MSA Practices.

To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. Part-Time Experience. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service. Grade Determinations In addition to the basic requirements for employment listed above, the following education and experience criteria must be met:

Lead Medical Assistant, GS-7 Experience:

One year of experience equivalent to the GS-6 grade level.

Demonstrated Knowledge, Skills, and Abilities:

At this level, candidates must also demonstrate all of the following KSAs:

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Lead Medical Assistant (GS-7) Assignment:

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.

Assignments at this level include, but are not limited to:

• ensuring accurate and timely scheduling of appointments; providing guidance t