Lead Medical Support Assistant

Veterans Health Administration; Eugene (OR); On-site; USD 61,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Federal retirement plan

Job summary

Veterans Health Administration in Eugene, Oregon, is seeking a Lead Medical Support Assistant (LMSA) to provide essential administrative support to clinicians serving Veterans. The LMSA coordinates MSA assignments, manages workflow, and ensures staffing coverage across interdisciplinary units.

The role requires coordinating with care teams, utilizing EHR and scheduling systems, and training other MSAs. The position is based in Roseburg or Eugene with a standard Mon-Fri schedule and federal

Qualifications

• High school diploma or equivalent required.
• Experience coordinating administrative support in clinical settings is a plus.
• Ability to train and assist other Medical Support Assistants.

Responsibilities

• Coordinate MSA assignments and workflow across clinical units.
• View, process and schedule orders using EHR and scheduling software.
• Assist and train MSAs; support care teams and patient flow across clinics.

Skills

Team coordination

Interdisciplinary collaboration

Patient care support

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR)

Scheduling software

Job description

• Department: Department of Veterans Affairs

The Roseburg VA Health Care System is looking to fill a Lead Medical Support Assistant position in either Roseburg or Eugene, Oregon. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Key Responsibilities

Total Rewards of a Allied Health Professional Lead Medical Support Assistants (LMSA) provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission.

LMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need. The LMSA is responsible for the coordination of MSA assignments and workflow, especially in an interdisciplinary unit.

The LMSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The LMSA assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, inpatient/outpatient, specialties, and/or community resources.

The duties of this position include but are not limited to the following: Advises clinical staff on current administrative processes. Uses Electronic Health Record (EHR) in conjunction with approved scheduling software to view, process and schedule orders. Recommends changes to existing clinic procedures based on current administrative guidelines. Enters/updates or verify insurance information per VHA policies and directives.

Assist and train other Medical Support Assistants as needed. Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that schedules are closely monitored to effectively support the needs of the clinics.

Communicates with other agencies, departments, and non-VA medical facilities; prepare correspondence, manage follow-up care such as consults, tests, etc. Processes incoming secure messaging, coordinate with care team, participate in team huddles, and team meetings. Sets priorities and deadlines, identify incomplete encounters, and communicate findings, reinforce the plan of care, enter appropriate information into the electronic records.

Monitors pre-appointment information and/or requirements, verifies and validates accuracy in patient systems. Provides guidance to staff members, to include changes in policies and procedures, creating and maintaining employee work schedules. Acts as a liaison among MSA staff, patients, and other interdisciplinary staff to resolve day to day conflicts. Work Schedule: Monday - Friday, 7:30am to 4:00pm PST Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized.

Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

Education is not used for substitution of experience at the GS 7 level.

Basic Requirement - High School Completion or higher If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $60607 – $78791/yr.

What is the application deadline?

Applications close on 2026-09-24.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.