Advanced Medical Support Assistant

Veterans Health Administration; Eugene (OR); On-site; USD 55,000 - 71,000; Full time

Job summary

The Roseburg VA Health Care System is seeking an Advanced Medical Support Assistant to empower clinical teams serving Veterans in Roseburg or Eugene, Oregon. This role provides essential administrative support, enrollment processing, scheduling, and data entry to ensure timely, accurate care.

Responsibilities span eligibility determination, benefits enrollment, patient communications, and coordination with various departments.

Qualifications

• High school completion or higher required.
• Experience with enrollment, benefits, and registration processes preferred.
• Strong organizational and communication skills.

Responsibilities

• Determine health care eligibility for Veteran patients.
• Administrative processing of Veteran patients in enrollment, benefits, and registration.
• Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
• Obtaining essential information and documentation from Veteran patients for enrollment activities.
• Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
• Facilitating communication between Veterans and other facility consult departments.
• Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
• Processing and record keeping of inpatient medical records.

Skills

Administrative support

Scheduling

Data entry

Microsoft Office

Communication skills

Education

High School Diploma or equivalent

Tools

Enrollment systems

Records management

Job description

• Department: Department of Veterans Affairs

The Roseburg VA Health Care System is looking to fill Advanced Medical Support Assistant positions in Roseburg or Eugene, Oregon. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Key Responsibilities

Total Rewards of a Allied Health Professional Advanced Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission.

AMSAs are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need. Duties will include but are not limited to: Determining health care eligibility for Veteran patients. Administrative processing of Veteran patients in enrollment, benefits, and registration. Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.

Obtaining essential information and documentation from Veteran patients for enrollment activities. Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling. Facilitating communication between Veterans and other facility consult departments. Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts. Processing and record keeping of inpatient medical records.

Manual and electronic data entry. Collation of statistical information. Entry of Physician orders and consult requests. Prepares Veteran patient statistics. Providing reception to incoming and outgoing customers and communication. Utilizes Microsoft Office software to compile data and formulate reports Work Schedule: Monday - Friday, 8:00am to 4:30pm PST Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized.

Permanent Change of Station (Relocation Assistance): Not authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not authorized.

Requirements & Education

High School Completion or higher If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54540 - $70902/yr.

What is the application deadline?

Applications close on 2026-09-24.

Who is eligible to apply?

This position is open under the 'Public' hiring path.