Lead Medical Support Assistant

Veterans Health Administration; Dayton (OH); On-site; USD 52,000 - 62,000; Full time

Job summary

The Dayton VA Medical Center seeks a Lead Medical Support Assistant to coordinate Advanced MSA assignments and workflow across an interdisciplinary unit. You will assess daily workload, assign tasks, and ensure proper staffing coverage for quality patient flow.

Responsibilities include evaluating training records, identifying training needs for MSAs, and guiding staff within a complex care environment across multiple clinics and specialties. GS-07 level responsibilities apply.

Qualifications

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• Ability to communicate with individuals to obtain the desired effect and coordinate with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks to meet deadlines.
• Ability to provide staff development and training.

Responsibilities

• Coordinate Advanced MSA assignments and workflow across an interdisciplinary unit.
• Conduct daily workload assessments, assign work, and assure proper staffing coverage.
• Evaluate training records and determine training needs of MSAs.
• Assist the unit with complex procedures and act as liaison among staff, patients, and interdisciplinary teams.

Skills

Medical terminology

Interdisciplinary coordination

Staff training

Workflow management

Communication

Education

High school diploma or GED

Job description

This position is in Patient Business Service, Ward Administration at the Dayton VA Medical Center. The Lead AMSA is responsible for the coordination of Advanced MSA (AMSA) assignments and workflow found in an interdisciplinary unit. The Lead AMSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of AMSAs to provide support across interdisciplinary settings.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. None.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. (Diploma, Transcripts or equivalent certificate must be submitted with your application)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

Lead Medical Support Assistant, GS-07 Experience. One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs):

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Assignment:

For all Lead assignments the Lead MSA must spend at least 25% or more of their time performing lead duties. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07.

Physical Requirements:

Physical Requirements: The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.