Lead Medical Support Assistant

Veterans Health Administration; Castle Point (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Castle Point VAMC, part of the Veterans Health Administration, is seeking a Lead Medical Support Assistant in Outpatient Services. The Lead MSA oversees scheduling for clinical programs and coordinates the work of lower-grade MSAs across multiple clinics.

Applicants must meet basic requirements and KSA criteria, including advanced medical terminology knowledge and strong communication skills. The Lead MSA role includes lead duties and staff coordination, with emphasis on efficient patient flow

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes across multiple clinics.
• Ability to utilize advanced patient systems in support of interdisciplinary care.
• Ability to organize work, set priorities, and delegate tasks to meet deadlines.
• Strong communication skills with staff and patients to achieve desired outcomes.
• Experience providing staff development and training.
• Ability to manage staffing requirements and workflow priorities across clinics.

Responsibilities

• Lead scheduling and coordination of patient care across outpatient clinics.
• Oversee daily work assignments and staffing coverage for MSAs.
• Provide guidance on policies, procedures, and training needs for staff.
• Coordinate with interdisciplinary teams to resolve day-to-day conflicts and streamline processes.

Skills

Advanced medical terminology

Clinic workflow management

Organizational skills

Communication with staff/patients

Staff development and training

Staffing/workload management

Education

High school diploma or GED

State or territorial proficiency certificate

Tools

VISTA/CPRS

Job description

The Castle Point VAMC is currently recruiting for a Lead Medical Support Assistant (MSA) in Outpatient Services. The Lead MSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at the VA Medical Center. The incumbent oversees the status of work for all lower grade MSA positions working in various clinics.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
• Experience: None
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• Grade Determinations: One year of experience equivalent to the GS-06 grade level.

In addition to meeting the grade requirements you must be able to demonstrate the following KSA's:

KSA's

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Assignment

For all Lead assignments the Lead MSA must spend at least 25% or more of their time performing lead duties. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Preferred Experience

Previous Advanced Medical Support Assistant experience.

Reference

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Grade

The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is GS-07.

Physical Requirements

The work is administrative which requires standing, walking, sitting, stooping, bending, lifting light objects, answering telephone and data entry in VISTA/CPRS.