Lead Medical Secretary

Brown University Health; East Providence (RI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a Lead Medical Secretary to oversee front office operations and enhance patient care. This role involves coordinating patient registrations, managing schedules, and ensuring compliance with healthcare standards. The ideal candidate will thrive in a dynamic environment, promoting quality improvement while delivering exceptional service. Join a team dedicated to providing comprehensive health services and making a difference in patient experiences. If you are organized, proactive, and passionate about healthcare, this opportunity is perfect for you.

Qualifications

• Experience in front office operations in a healthcare setting.
• Strong organizational and communication skills.

Responsibilities

• Coordinate patient registration, scheduling, and insurance verification.
• Manage front desk operations and ensure excellent patient care.
• Monitor administrative supplies and comply with health standards.

Skills

Patient Registration

Scheduling

Insurance Verification

Customer Service

Administrative Management

Education

High School Diploma

Medical Secretary Certification

Job description

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Summary

Under the direct supervision of the practice manager, the Lead Medical Secretary coordinates all day-to-day front office operations supporting comprehensive health care services and exceptional patient care.

Responsibilities

• Coordinate patient registration, scheduling, insurance verification, and front desk staff coverage.
• Promote continuous quality improvement in patient services and practice workflow.
• Manage front desk work allocation, training, and problem resolution.
• Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments.
• Collect patient balances, copays, and credit card payments at the time of service.
• Review patient appointment lists and follow up for scheduling.
• Verify patient demographics and insurance information.
• Schedule and track STAT patient referrals and pre-authorizations.
• Work towards NCQA ACO, Meaningful Use, and other quality measures.
• Assist patients with Kiosk sign-in.
• Monitor and order administrative supplies to maintain proper inventory.
• Comply with OSHA and DOH standards.
• Adhere to Brown Health Medical Group guidelines for protecting patient information.
• Provide excellent customer service and patient care.
• Attend relevant meetings and workshops.
• Perform other related duties as assigned.

Brown University Health is an Equal Opportunity employer and a VEVRAA Federal Contractor.

Location

East Providence - 900 Warren Avenue, RI

Work Details

• Type: Full Time
• Shift: Shift 1
• Union: Non-Union

Additional Information

• Seniority Level: Entry level
• Industries: Hospitals and Health Care, Medical Practices, Mental Health Care