Lead Medical Assistant, Mount Auburn Hematology/Oncology

Beth Israel Lahey Health; Watertown (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Lead Medical Assistant to join a collaborative team at a community hospital. This role combines leadership with hands-on patient care, allowing you to mentor fellow team members while ensuring high-quality service. You'll work in a supportive environment that values compassion and teamwork, with opportunities for professional growth. The position involves guiding Medical Assistants, performing clinical tasks, and ensuring efficient patient flow. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you to shine and grow.

Benefits

Free on-site massages

Staff wellness programming

Opportunities for leadership growth

Access to system-wide learning resources

Qualifications

• 2-3 years of experience as a Medical Assistant required.
• CPR certification and comfort with EMRs essential.

Responsibilities

• Support and guide Medical Assistants and externs across practices.
• Deliver hands-on clinical care including EKGs and injections.

Skills

Phlebotomy

Clinical Skills

Communication Skills

Customer Service

Team Leadership

Education

Medical Assistant Certificate

Associate's in Medical Assisting

EMT Training

Tools

Epic EMR

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

About the Role

Are you an experienced Medical Assistant looking to step into a leadership role while staying hands-on in patient care? Join our collaborative team at Mount Auburn Hospital, where your skills and passion for helping others will make a difference every day.

As the Lead Medical Assistant, you'll play a key role in supporting daily operations, mentoring team members, and delivering excellent care. You'll be a steady presence on the floor - someone others can rely on to keep things moving and make patients feel welcome, safe, and well cared for.

About the Practice

Mount Auburn Hematology/Oncology is a growing and collaborative practice made up of physicians, advanced practice providers, nurses, and support staff, all working together to deliver exceptional care. The team treats a wide range of diagnoses - from the time of diagnosis through survivorship - with a strong focus on GI, pulmonary, genitourinary, and breast cancers. Patients also benefit from access to preventive medicine through the High-Risk Cancer Genetics and Prevention Program, which uses advanced radiology monitoring and surveillance.

The team works closely with specialties such as radiation oncology and the BIDMC Infusion Clinic, and partners with the philanthropy-funded Herzstein Wellness Center. Staff and patients alike have access to integrative therapies including complementary massage, acupuncture, and yoga, supporting a holistic approach to care and wellness.

Why Mount Auburn?

Mount Auburn Hospital offers the best of both worlds - the warmth and familiarity of a community hospital, combined with the resources, innovation, and career growth opportunities of a leading academic medical center. You'll be part of a close-knit care team where everyone knows your name, yet connected to the broader Beth Israel Lahey Health system, with access to tools, training, and system-wide support to help you grow your career.

Job Description:

What You'll Do

1. Support and guide Medical Assistants, externs, and non-licensed staff across one or more practices
2. Lead by example in delivering high-quality, compassionate care
3. Partner with providers and practice managers to ensure efficient patient flow
4. Perform intake tasks including vitals, documentation in Epic, and patient prep
5. Deliver hands-on clinical care: EKGs, injections, phlebotomy, dressing changes, assisting with in-office procedures
6. Maintain exam rooms, equipment, and inventory
7. Track referrals, test results, and consults, ensuring follow-up is complete
8. Communicate with patients and providers, return calls, and provide test results
9. Actively contribute to process improvement and team training

What You'll Bring

1. 2-3 years of experience as a Medical Assistant
2. Demonstrated proficiency in phlebotomy and broad clinical skills
3. Ability to train, support, and lead other team members
4. One of the following: MA Certificate, Associate's in Medical Assisting, EMT training, nursing student with clinical rotation, or related background
5. CPR certification
6. Comfort with EMRs (Epic experience a plus)
7. Strong communication and customer service skills

Why You'll Love Working Here

1. Wellness perks like free on-site massages and staff wellness programming
2. A supportive, team-oriented environment where your voice matters
3. Opportunities to grow your leadership and clinical skills
4. Part of Beth Israel Lahey Health, with access to system-wide learning and development resources
5. A mission-driven organization that values compassion, teamwork, and excellence

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled