Lead Medical Secretary

Lifespan; East Providence, Portland (RI, ME); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Coordinator to manage day-to-day operations in a healthcare setting. This role involves coordinating patient registration, scheduling appointments, and ensuring exceptional patient care. The ideal candidate will promote continuous quality improvement and provide outstanding customer service. Join a team committed to delivering comprehensive healthcare services and making a positive impact on patient experiences. If you are organized, detail-oriented, and passionate about healthcare, this opportunity is perfect for you.

Qualifications

• Experience in front office operations within a healthcare setting.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinates patient registration, scheduling, and insurance verification.
• Promotes quality improvement in patient services and workflow.
• Provides superior customer service and outstanding patient care.

Skills

Patient Registration

Scheduling

Insurance Verification

Customer Service

Problem Resolution

Job description

Summary:

Under the direct supervision of the practice manager, coordinates all day-to-day front office operations that support the delivery of comprehensive healthcare services and exceptional patient care.

Responsibilities:

1. Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage.
2. Promotes continuous quality improvement in patient services and practice workflow.
3. Responsible for front desk work allocation, training, and problem resolution.
4. Answers phones, schedules appointments, checks patients in and out, and coordinates specialist appointments.
5. Collects patient balances, copays, and credit card payments at the time of service.
6. Reviews lists of patients needing appointments and calls to schedule when due.
7. Verifies demographics and insurance information for every patient.
8. Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
9. Works to achieve NCQA ACO, Meaningful Use, and other clinical quality measures.
10. Assists patients with Kiosk sign-in.
11. Monitors and orders administrative supplies to ensure proper inventory.
12. Complies with OSHA and DOH standards.
13. Adheres to Brown Health Medical Group guidelines for protecting patient demographic, clinical, and financial information.
14. Provides superior customer service and outstanding patient care.
15. Attends meetings and workshops related to current position and office workflows.
16. Performs other miscellaneous duties as assigned.

Additional Information:

Brown University Health is an Equal Opportunity employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status.

Location: East Providence - 900 Warren Avenue, RI, East Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union

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