LEAD MEDICAL CENTER REP

System Support; Centerville (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Premier Primary Care and Pediatrics is seeking a Lead MCR to oversee daily front desk operations, supervise staff, and ensure exceptional patient service.

You will supervise training, manage scheduling, handle HIPAA-compliant records, and collaborate with clinical teams. Strong communication and organizational skills are essential for success in this on-site role in Centerville, Ohio.

Qualifications

• High School diploma or GED required.
• 2–3 years of experience in ambulatory health care facility.
• Strong knowledge of medical terminology and HIPAA.
• Experience with third-party payers, ICD-10 and CPT coding a plus.
• Basic computer and typing skills; EPIC experience preferred.

Responsibilities

• Supervise and train front desk staff and ensure excellent customer service.
• Manage front desk operations, answer phones, schedule appointments.
• Maintain accurate records and HIPAA-compliant data handling.
• Collaborate with departments to improve office efficiency.
• Back-up support to Practice Manager and Clinical Lead.

Skills

Excellent communication

Organizational skills

HIPAA knowledge

Education

High School diploma or GED

2-3 years ambulatory health care experience

Tools

EPIC

EMR systems

Job description

Premier Primary Care and Pediatrics - Clyo FT / 80 hours per pay period

The Lead MCR is responsible for overseeing the daily operations of the front desk, supervising and training front office staff, and ensuring exceptional customer service. This role acts as the first point of contact for visitors and patients, requiring strong communication, organizational, and problem-solving skills.

Key Responsibilities:

• Supervising and Training: Leading and mentoring a team of front desk staff, ensuring they provide excellent customer service and adhere to established procedures. AIDET Review.
• Front Desk Operations: Managing the daily activities of the front desk, including answering phones, managing mail, scheduling appointments, delegating tasks to other MCRS, and handling visitor inquiries.
• Customer Service: Ensuring a positive and professional first impression for all visitors and patients, addressing inquiries and resolving issues promptly and effectively. The first point of contact to discuss/address patient concerns utilizing HEART method and then escalating to management as needed.
• Record Keeping: Maintaining accurate and up-to-date records, databases, and files, including confidential information/HIPAA.
• Collaboration: Working with other departments to optimize administrative processes and improve efficiency including clinical staff, providers, vendors, & specialty departments within the building.
• Policy Enforcement: Collaborating with Practice Manager and Clinical Lead to implement and enforce office policies and procedures. Acting as a back-up to the Practice Manager and Clinical Lead when they are not in the office.
• Assisting in Staff Meetings under the direction of the Practice Manager
• Assisting in Crucial Conversations under the direction of the Practice Manager

Required Skills and Experience:

• Excellent Communication Skills: Both written and verbal, for interacting with staff, patients and other departments.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

Qualifications

• 1. High School diploma or GED, required.
• 2. Two to three years of experience in an ambulatory health care facility sought.
• 3. Applicants must have strong knowledge of medical terminology and a thorough understanding of HIPAA law. Confidentiality is of utmost importance.
• 4. Knowledgeable of Third Party Payers, ICD-10 and CPT Coding is a plus.
• 5. Computer and Keyboarding skills is required; Experience with Electronic Medical Records is an advantage, EPIC is preferred.
• 6. The ability to prioritize and perform multiple tasks in a fast-paced environment is essential.
• 7. Ability to work well with multiple teams and in multiple settings.