Lead Medical Assistant, Urology

Mount Auburn Hospital; Cambridge (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Mount Auburn Hospital is seeking a Lead Medical Assistant who will play a pivotal role in mentoring staff and ensuring efficient patient care. This position involves clinical duties, training, and collaboration with healthcare teams to enhance patient experiences. Ideal candidates will have a strong background in medical assisting and excellent interpersonal skills.

Qualifications

• Minimum 2-3 years experience in Medical Assisting.
• Demonstrated competencies through MA Certificate or equivalent.
• CPR certification required.

Responsibilities

• Mentor and support other medical assistants and externs.
• Perform clinical responsibilities including vital signs and EKGs.
• Coordinate patient communication and scheduling.

Skills

Customer service

Interpersonal relationships

Mentoring

Phlebotomy

Computer systems

Education

High school graduate or GED

Associates Degree in Medical Assisting

MA Certificate

Tools

EPIC

Job description

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The Lead Medical Assistant is an allied health professional who works under the guidance of the clinical and administrative leadership of a single or multiple practices. He/she serves as a mentor and support to other medical assistants, student externs and any other non-licensed practice staff within and across assigned practices. In addition to the expanded lead role, he/she performs all the required functions of a Medical Assistant demonstrating proficiency in assigned clinical responsibilities, as well as serving as a role model for promoting excellent care with compassion, maintaining effective and efficient workflows and interacting with patients, families and other colleagues in a friendly manner promoting excellent patient experiences. Essential Duties & Responsibilities include serving as a role model and mentor providing support, training, direction and sharing of knowledge to other Medical Assistants, student externs and any other non-licensed staff within the assigned practice(s). May provide direction and oversight for compliance and regulatory matters, referring issues to the Practice Manager. Acts as a lead person in daily operations of the office, researches, prioritizes and follows-up on incoming issues and concerns addressed to Practice Manager, including those of a sensitive and confidential nature. Works closely with the Manager, or their designee, to determine the appropriate course of action, referral or response. Serves as liaison with other administrative staff across the MAH administrative and clinical departments as requested. Works to effectively improve and maintain patient access. Responsible for working closely with the Practice Manager(s), physicians, nursing staff and other clinical providers to ensure the effective and efficient flow of patients. Takes the lead on supporting other non-licensed staff with changes in workflow, computer systems and office process changes. Works closely with the Practice Manager(s) to identify training needs to support the development of team members providing a safe environment to both provide and receive care. Completes pre-visit planning which may include review of clinical assessments, Health Care Proxy statuses, immunization statuses, ensuring test results and consult reports are received and available and understands the patient’s purpose for the appointment. Receives and prepares patients for exams including greeting patients warmly and professionally, identifying patients using second identifier at all times, determining if there is an acute medical need and responding accordingly, recording pertinent patient information into Epic per practice protocol. Performs medical assisting duties including vital signs, height and weight, EKGs, phlebotomy, pulse oximetry, spirometry, dressing changes, suture removal and assisting during other specialized testing or procedures. Maintains exam rooms, equipment and inventory levels in clinical areas between patient and at the end of each day, ensuring equipment and instruments are sanitized and in good working order, replenishing stock as needed, completing and maintaining calibration records and logs, and following established policies and OSHA guidelines for cleaning and disposing of hazardous materials. Assists the provider with office-based clinical procedures and exams, serves as a chaperone as requested, may reposition patient, assist provider with specimen collection, and properly labels and logs specimens and tests for sending out to labs. Completes point of care office-based testing including IFOB, INR, Glucose, A1C, Urinalysis, HGC, etc. as ordered, performs and logs quality control testing on all office based test kits, collects specimen and performs office-based testing following kit instructions, documents results and associated charges and reports results to provider and/or patient as per departmental workflows, and follows up as instructed by provider. Administers medications and injections, subcutaneous and intramuscular as ordered by the provider and documents all activity in patient’s electronic record. Reconciles patient care logs periodically to ensure all tests have been completed and results received, researches and follows up on all incomplete entries, reschedules patients as needed, documents follow up activities, and notifies provider of missed appointment and tests. Coordinates and assists with scheduling and tracking of outside tests, procedures and referrals to specialists for consultation and management, schedules and/or assists patients with scheduling of outside tests, procedures, and consultations as ordered by the provider, provides patient education materials and instructions, assists with transportation arrangements, ensures that referrals and/or prior authorizations and other documentation needed are in place if needed, initiates them when necessary, documents activities, logs and tracks as per department protocol, follows up with patient and/or provider if test, procedure, or consultation is not completed within established time period or if patient declines or cannot comply with testing, and tracks results and consult letters to ensure that they are received by the provider. Facilitates and assists with patient communication including receiving calls and messages on the provider’s behalf, screening and prioritizing calls and portal messages, returning patient calls on the provider’s behalf as requested to provide information, education, or communicate advice, releasing results and coordinating follow up, and reviewing daily missed appointments with provider to ensure patients who need to reschedule are contacted and rescheduled. Minimum Qualifications include high school graduate or GED, minimum of 2-3 years of experience demonstrating proficiency in all areas of Medical Assisting, demonstrated MA competencies through MA Certificate, Associates Degree in Medical Assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience or physician assistant program candidates, strong customer and interpersonal relationships skills, ability and competency to train, mentor and guide others, experience with computer systems and web based applications (EPIC experience a plus), CPR certification, and phlebotomy skills helpful. Physical requirements include physical stamina, ability to lift up to 10lbs, ability to position patients for procedures and exams, and ability to adjust to a rapid-paced environment. Employment requires vaccination against influenza and COVID-19 as a condition of employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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