Lead Medical Assistant- Concierge Medicine & Executive Health

Mass General Physicians Organization; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading healthcare organization is seeking a Lead Medical Assistant to oversee clinical operations and support a team of Medical Assistants. This role involves leadership, patient care coordination, and quality control oversight, ensuring efficient delivery of healthcare services. Ideal candidates will have strong leadership skills, a background in medical assisting, and the ability to thrive in a fast-paced healthcare environment.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Assistant required.
• 2+ years experience as a medical assistant preferred.

Responsibilities

• Provide leadership to the medical assisting team, including training and mentoring.
• Coordinate patient flow and assist with patient intake.
• Facilitate office-wide communication and new clinical initiatives.

Skills

Leadership

Communication

Organizational Skills

Attention to Detail

Knowledge of Medical Terminology

Education

High School Diploma or Equivalent

Certified Medical Assistant

Tools

Electronic Health Record (EHR) Systems

Medical Office Software

Job description

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Nurse Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Nurse Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.
-Assist in complex office-based procedures and provides clinical oversight for quality control programs.
-Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
-Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
-Foster a positive and collaborative team environment, promoting teamwork and professional growth.
-Coordinate patient flow, ensuring timely and efficient delivery of care.
-Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
-Participate in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
-Assist with competency assessment for other MAs and provides input on performance evaluations.
-Performs other duties as assigned
-Comply with all policies and standards

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Assistant - Data Conversion - Various Issuers required Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Experience
Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 2+ years preferred

Knowledge, Skills and Abilities

-Strong leadership and team management skills.

-Comprehensive knowledge of medical terminology, procedures, and protocols.

-Proficiency in electronic health record (EHR) systems and medical office software.

-Ability to take vital signs, manual blood pressures, collect blood samples and other specimens.

-Excellent interpersonal and communication skills, both written and verbal.

-Attention to detail and strong organizational abilities.

-Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.

-Knowledge of HIPAA and other privacy and security regulations.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.