Lead Medical Assistant- (Raleigh, NC)

E2E Alignment Healthcare USA, LLC; North Carolina; Hybrid; USD 45,000 - 67,000; Full time

Job summary

Alignment Health is seeking an onsite Medical Assistant Lead to manage patient flow, perform MA duties with competency, and support training and inventory tasks on the clinic floor.

Responsibilities include supervising day-to-day operations, assisting with reports, coordinating care, and acting as a point of contact for the team when the manager is absent, while maintaining high-quality patient service in a fast-paced environment.

Qualifications

• 3 years of experience as a Medical Assistant
• MA Certification or LVN/LPN Certification
• CPR/First Aid Certification
• Bi-lingual English/Spanish preferred, not required

Responsibilities

• Oversee day-to-day clinic operations
• Manage patient flow from check-in to checkout
• Train new medical assistants as assigned by supervisor
• Complete weekly/monthly reports (infection control logs, administrative reports)
• Support care coordination, referrals, enrollments in programs

Skills

Communication

Leadership

Time management

Problem-solving

Education

MA Certification

LVN/LPN Certification

CPR/First Aid Certification

Job description

About Alignment Health

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.

Role Overview

The onsite Medical Assistant Lead is responsible for completing all of medical assistant duties with a high demonstrated competency in addition to managing patient flow on the floor. Additional duties such as reporting, inventory management and training of new staff may also be delegated to Lead MA.

General Duties / Responsibilities

• Assists in training new medical assistants as assigned by supervisor
• Assists in completing weekly/monthly reports such as infection control logs, administrative reports, etc.
• Oversee the day-to-day clinic operations
• Manages patient flow including assisting with timely processing of all patients from checking in to checking out.
• Assists operations manager in managing supply inventory for medical and office supplies
• In absence of manager, be point of contact for team
• Participates in process improvement activities for the team and provide guidance on best practices

Medical Assistant Duties

• Completes all basic patient intake with demonstrated competency.
• Completes all patient check in functions including eligibility verification, appointment scheduling, confirmation, arrival of member within the EMR system and checkout.
• Completes HEDIS and all other clinical alerts tasked to a medical assistant role per protocols including management of home monitoring systems if applicable.
• Delivers on excellent customer service for every member including assisting with care coordination needs such referrals, enrollments in chronic disease management programs, etc.
• Facilitates member concerns, complaints or coordination needs regarding services at Alignment clinics, primary physician’s offices, any network provider or with health plan.
• Other duties as assigned.

Minimum Requirements

• Experience: Required: 3 years of experience as a Medical Assistant preferably in a physician office including working knowledge of managed care.
• Preferred: Experience working with Medicare population preferred. Experience working with internal medicine offices.
• Education: Required: High School Diploma or GED.
• Training: Required: Medical Assistant from an accredited school of training required.
• Training: Preferred: LVN/LPN or other higher nursing certifications accepted as well.
• Specialized Skills: Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Licensure: Required: MA Certification or LVN/LPN Certification. CPR/First Aid Certification.
• Other: Preferred: Bi-lingual (English/Spanish) preferred, but not required.

Pay Range

Pay Range: $44,987.00 - $67,480.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Equal Opportunity

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and affirmative action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [e-mail].

Physical Functions and Travel

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee will be required to travel to other locations away from his/her home location(s) and/or patient homes.