Lead Medical Assistant- (Raleigh, NC)

Alignment Healthcare USA, LLC in; Raleigh (NC); On-site; USD 45,000 - 67,000; Full time

Job summary

Alignment Health seeks a Lead Medical Assistant to support member care and lead clinic operations. You will mentor staff, assist with onboarding, and drive efficient patient flow in a fast-paced clinic environment.

You’ll handle comprehensive intake, eligibility checks, scheduling, EMR documentation, and HEDIS-related activities, while delivering exceptional member service and coordinating care across providers.

Qualifications

• 3 years of Medical Assistant experience, preferably in a physician office with managed care knowledge.
• Graduate of an accredited Medical Assistant training program and MA certification or LVN/LPN preferred.
• MA Certification or LVN/LPN Certification; CPR/First Aid Certification preferred.

Responsibilities

• Lead and mentor Medical Assistants; support onboarding and training.
• Assist with weekly/monthly operational reporting and infection logs.
• Oversee daily clinic operations to ensure smooth patient flow and checkout processes.
• Manage patient flow including rooming, intake, and scheduling in EMR.
• Support care coordination, referrals, chronic disease program enrollment, and member services.

Skills

Leadership & coaching

Communication (verbal/written)

Analytical thinking

Time management

Bilingual English/Spanish

Education

High School Diploma or GED

Graduate of an accredited Medical Assistant program

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Make a Difference in Patient Care While Leading a High-Performing Team.

Alignment Health is seeking an experienced and motivated Lead Medical Assistant to support exceptional member care while helping drive efficient clinic operations. This role offers the opportunity to combine hands-on patient care with leadership responsibilities, serving as a key resource for the care team and helping ensure an outstanding experience for every member.

What You'll Do

Leadership & Clinic Operations

• Support the onboarding and training of new Medical Assistants as assigned by leadership.
• Assist with weekly and monthly operational reporting, including infection control logs and administrative reporting.
• Help oversee daily clinic operations to ensure a smooth and efficient patient experience.
• Manage patient flow throughout the clinic, supporting timely rooming, intake, and checkout processes.
• Partner with the Operations Manager to maintain inventory levels for medical and office supplies.
• Serve as a key point of contact for the clinic team in the absence of management.
• Contribute to process improvement initiatives and share best practices that enhance team performance and member satisfaction.

Patient Care & Member Support

• Complete comprehensive patient intake activities with demonstrated competency.
• Perform patient check-in and checkout functions, including eligibility verification, appointment scheduling, confirmations, EMR documentation, and arrival processing.
• Complete HEDIS-related activities and other clinical alerts assigned to the Medical Assistant role in accordance with established protocols, including management of home monitoring systems when applicable.
• Deliver exceptional customer service by supporting members with care coordination needs, referrals, chronic disease management program enrollment, and other healthcare services.
• Assist members with questions, concerns, complaints, and coordination of services across Alignment clinics, primary care providers, network providers, and the health plan.
• Perform other duties as assigned.

Minimum Requirements:

Experience:

• 3 years of experience as a Medical Assistant preferably in a physician office including working knowledge of managed care.

Preferred:

• Experience working with Medicare population preferred.
• Experience working with internal medicine offices.

Education:

• High School Diploma or GED.

Training:

Required:

• Graduate of an accredited Medical Assistant training program.

Preferred:

• LVN/LPN or other higher nursing certifications accepted as well.

Required Specialized Skills:

• Ability to communicate positively, professionally, and effectively while providing leadership, coaching, and collaboration.
• Strong written and verbal communication skills with the ability to build constructive relationships with members, employees, leadership, vendors, and community partners.
• Ability to perform mathematical calculations and basic statistical analysis.
• Strong critical thinking and reasoning skills with the ability to prioritize multiple responsibilities and resolve complex issues effectively.
• Excellent organizational, problem-solving, and time management skills with the ability to thrive in a fast-paced environment.

Licensure:

Required:

• MA Certification or LVN/LPN Certification
• CPR/First Aid Certification

Preferred:

• Bi-lingual (English/Spanish)

Why Join Alignment Health?

• Play a meaningful role in improving the health and well-being of the communities we serve.
• Lead and mentor fellow Medical Assistants while continuing to grow your own career.
• Work alongside a collaborative, mission-driven care team focused on delivering exceptional member experiences.
• Contribute to operational improvements that directly impact patient outcomes and clinic performance.
• Be part of an organization committed to innovation, quality care, and putting members first.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affir… We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [e-mail].

Pay Range:

Pay Range: $44,987.00 - $67,480.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care one person at a time.