Lead Medical Assistant, Orthopedics

6010 Mass General Brigham Community Physicians, Inc.; Haverhill (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Tuition assistance

Professional development

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a Lead Medical Assistant at our Haverhill/North Andover locations. You will lead a Medical Assistant team, support clinical operations, and ensure high-quality patient care.

The role requires orthopedic casting experience and leadership capabilities, with duties spanning clinical and administrative tasks in a busy practice. The position is onsite at 288 Groveland Street, Haverhill, MA or 231 Sutton Street, North Andover, MA, with a

Qualifications

• 3–5 years Medical Assistant experience.
• Orthopedic casting experience required.
• Proficiency with EHR and medical office software.
• Ability to obtain vital signs and collect specimens.

Responsibilities

• Lead the Medical Assistant team with day-to-day direction, training, mentoring, and feedback.
• Coordinate coverage and staffing to balance workloads.
• Foster a collaborative environment focused on patient care and clear communication.
• Coordinate between site staff, Practice Manager, and physicians to resolve issues.
• Manage patient flow and assist with examinations; prepare patients and document vitals.
• Assist with procedures and phlebotomy when qualified.
• Provide quality oversight for safety and quality programs.
• Support implementation of new workflows and clinical initiatives.

Skills

Leadership

Team management

Communication

HIPAA compliance

Education

High school diploma

Certified Medical Assistant

BLS certification

Tools

EHR systems

Medical office software

Job description

Site: Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Locations: 288 Groveland Street, Haverhill, MA and 231 Sutton Street, North Andover, MA Schedule: 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. Lead the Way in Orthopedic Care Step into a highly visible leadership role where you can make a meaningful impact on patients, colleagues, and clinical operations.

What You’ll Do

• Provide leadership to the Medical Assistant team, including day‑to‑day direction, training, mentoring, performance guidance, and support for professional growth.
• Assign tasks and responsibilities, balance workloads, coordinate coverage schedules, and promote the effective use of staffing and resources.
• Foster a positive, collaborative environment that supports teamwork, accountability, clear communication, and exceptional patient care.
• Serve as a liaison among site‑based clinical staff, the Practice Manager, and the Medical Director or physicians, helping communicate priorities and resolve clinical and operational issues.
• Coordinate patient flow to support the timely, efficient delivery of care.
• Welcome and prepare patients for examinations; obtain and document medical histories, vital signs, height, weight, and manual blood pressure readings.
• Assist providers with clinical care, complex office‑based procedures, orthopedic casting, specimen collection, phlebotomy when competency has been demonstrated, and other Medical Assistant responsibilities within scope.
• Provide clinical oversight for quality‑control programs and contribute to departmental quality and safety initiatives.
• Coordinate new clinical initiatives and help implement workflows that improve quality, communication, and operational efficiency.
• Participate in interviews for Medical Assistant candidates and serve as a preceptor for new hires or students.
• Assist with competency assessments for Medical Assistants and provide meaningful input for performance evaluations.
• Maintain immunization inventory, monitor expiration dates, and administer immunizations when applicable and when certification or qualifying experience and provider supervision requirements are met.
• Complete essential administrative responsibilities, including answering phones, preparing forms, coordinating with other departments, and helping patients navigate their care.
• Protect patient privacy and maintain confidentiality in accordance with all applicable requirements.

Qualifications

Education: High school diploma or equivalent required. Experience cannot be accepted in lieu of the education requirement.

Licenses and credentials: Certified Medical Assistant credential from an approved issuer required. Basic Life Support (BLS) certification preferred.

Experience: Three to five years of Medical Assistant experience required, with demonstrated proficiency in clinical and administrative responsibilities. Prior hands‑on experience with orthopedic casting is required. Strong leadership and team‑management skills.

Comprehensive knowledge of medical terminology, procedures, and protocols. Proficiency with electronic health record systems and medical office software. Ability to obtain vital signs and manual blood pressure readings and collect blood samples and other specimens.

Excellent written and verbal interpersonal and communication skills. Strong attention to detail and organizational abilities. Ability to multitask, prioritize, and adapt in a fast‑paced healthcare environment. Knowledge of HIPAA and other privacy and security regulations.

Additional Job Details

Why Join Us? You’ll join a dedicated orthopedic care team in a role that combines meaningful patient interaction with the opportunity to shape clinical operations, support Medical Assistant development, and strengthen the experience of patients and providers. Bring your leadership skills to a leading healthcare system where your expertise, initiative, and commitment to excellence can make an impact every day.

Benefits

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type Onsite Work Location 288 Groveland Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $24.25 - $27.71/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.