Medical Assistant- Orthopaedic Surgery, Danvers

1200 The General Hospital Corporation; Danvers (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

Mass General Brigham is seeking a Medical Assistant II to support providers during office visits and help maintain efficient patient flow. The role emphasizes patient interaction, safety, and clean clinical spaces in a fast-paced environment located onsite.

The candidate should have 1–2 years of MA experience, a high school diploma or equivalent, BLS, and CMA certifications. This position supports multiple clinical tasks and patient care processes, with emphasis on teamwork.

Qualifications

• Education: High School Diploma or Associate's Degree Medical Assisting preferred. Can this role accept experience in lieu of a degree? No.
• Licenses: BLS Certification and CMA Certification required or preferred.
• Experience: Direct MA experience or medical field work 1-2 years required.

Responsibilities

• Assist the provider with evaluation, management, and treatment of patients during office visits.
• Maintain neat, clean, and safe patient care areas and promote patient satisfaction.
• Ensure efficient patient flow and assist with patient intake and vital signs.

Skills

Vital signs

EHR systems

Communication skills

Time management

Education

High School Diploma or Associate's Degree Medical Assisting preferred

Tools

BLS Certification

CMA Certification

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed. Under the direction of the Administrative Manager, the Medical Assistant II is responsible for assisting the provider with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with their training and skills. Their primary role is to ensure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs. This is the ideal position for candidates looking to gain skill with direct patient care, and who are looking to advance their careers (i.e. RN, PA, NP, MD).

Principal Duties and Responsibilities

Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Clinical Responsibilities

• Utilize two appropriate patient identification methods for each patient in compliance with regulations.
• Review the daily schedule of patients and facilitate efficient patient flow including x-ray order entry, cast/bracing requisitions, etc.
• Assist with patient intake process.
• Perform vital signs assessment.
• Implement wound care under direct supervision of provider.
• Assist with preparing patient for procedures.
• Perform selected procedures including suture/staple removal.
• Issue and fit durable medical equipment if appropriate within clinic setting.
• Obtain MRSA/MSSA swabs from identified pre-operative patients.
• Maintain a clean, uncluttered atmosphere for patient care. Disinfect and prepare clinic rooms before and after each patient visit and conduct clinic in a hygienic manner in keeping with infection control guidelines.

Administrative Tasks

• Ensure appropriate stocking of all examination rooms with supplies, requisitions and all materials necessary for efficient patient care.
• Assist with supporting special projects & departmental initiatives.
• Coordinate practice activities with physician to ensure appropriate level and quality of services including maintaining supplies of medications and equipment.
• Prepare patient records/charts and retrieve imaging in a proactive way so that all imaging and records are available prior to the start of each clinic day.
• Prepare clinic ensuring appropriate tests are scheduled (i.e. x-ray) and data collection tools (i.e intake from) in place to facilitate visit.
• Schedule follow-up tests (i.e. MRI, CT, Ultrasound, etc…) as directed by provider.
• Other duties as assigned by the Administrative Manager and/or providers.

Quality and Patient Safety

• Report any actual or anticipated quality and safety concern via the hospital’s safety reporting system and/or to supervisor.
• Participate in all quality assurance activities of the practice with respect to patient care.
• Recognize the patient is the center of all care and comply with all patient safety regulations to ensure the highest standard of care.

Clinical Skills Requirements

• Patient vital sign assessment
• Ability to use scale and measure patient height & weight
• Ability to remove sutures/staples
• Basic wound care knowledge

Technical Skills Requirements

• Keeping current and knowledgeable with all MGB applications in use by the hiring practice which may include the following programs: o Epic o Radiology Entry Order o Patient tracking
• Staying up to date with all application training and requirements as indicated by your Administrative Manager

Communication & Teamwork skills Requirements

• Ability to work as part of a collaborative healthcare team
• Assists in mentoring new staff members as needed
• Acting in a respectful manner toward patients & colleagues
• Communicates effectively, verbally and in writing
• Demonstrates excellent interpersonal skills

Other

• Demonstrates organizational skills and flexibility
• Reviews in detail, agrees & complies to the Orthopedic Supplemental Personnel Policies

Qualifications

Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials

• Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
• Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred

Experience

Direct MA experience or medical field work 1-2 years required.

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type, Work Location, Scheduled Weekly Hours, Employee Type, Work Shift

Remote Type Onsite Work Location 104 Endicott Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range

Pay Range $22.00 - $24.94/Hourly Grade 3

Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About the Company

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.