Lead Medical Assistant, Orthopedics

Mass General Brigham Community Physicians; Haverhill (MA); On-site; USD 33,000 - 39,000; Full time

Job summary

Mass General Brigham Community Physicians in Haverhill, MA seeks a Lead Medical Assistant to lead the orthopedic care team, provide direct patient care, and oversee MA staff and day-to-day operations under the Practice Manager.

The role requires leadership, EHR proficiency, and hands-on orthopedic casting experience to support high-quality patient care in a valued community healthcare setting.

Qualifications

• High school diploma or equivalent required; education cannot be substituted.
• Certified Medical Assistant credential from an approved issuer required; BLS preferred.
• Three to five years of Medical Assistant experience with proficiency in clinical/admin tasks.
• Prior hands-on experience with orthopedic casting is required.
• Strong leadership and team-management skills; knowledge of medical terminology and HIPAA.

Responsibilities

• Provide leadership to the Medical Assistant team, including day-to-day direction, training, mentoring, performance guidance, and support for professional growth.
• Assign tasks and responsibilities, balance workloads, coordinate coverage schedules, and promote the effective use of staffing and resources.
• Foster a positive, collaborative environment that supports teamwork, accountability, clear communication, and exceptional patient care.
• Serve as a liaison among site-based clinical staff, Practice Manager, and Medical Director/physicians; facilitate communication and address priorities.
• Coordinate patient flow to support timely, efficient delivery of care.
• Prepare patients for examinations; obtain and document medical histories, vital signs, height/weight, and blood pressure.
• Assist providers with clinical care, procedures, orthopedic casting, specimen collection, phlebotomy when appropriate, and other MA duties.
• Provide clinical oversight for quality-control programs and participate in quality/safety initiatives.
• Coordinate new clinical initiatives and implement workflows to improve quality and efficiency.
• Participate in interviews for MA candidates and serve as a preceptor for new hires/students.
• Assist with competency assessments and contribute to performance evaluations.
• Maintain immunization inventory and administer vaccines when qualified.

Skills

Leadership

Medical Assistant

Orthopedic casting

EHR proficiency

Education

High school diploma

Certified Medical Assistant CMA

Tools

Electronic Health Records (EHR)

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Locations: 288 Groveland Street, Haverhill, MA and 231 Sutton Street, North Andover, MA

Schedule: 8:00 a.m.-4:30 p.m. or 8:30 a.m.-5:00 p.m.

Lead the Way in Orthopedic Care

Step into a highly visible leadership role where you can make a meaningful impact on patients, colleagues, and clinical operations. As the Lead Medical Assistant, you will be a vital member of the orthopedic care team, providing direct patient care while exercising appropriate leadership and oversight of Medical Assistant staff and day-to-day clinical operations across the assigned site or department under the direction of the Practice Manager.

In addition to performing the full duties of a Medical Assistant, you will serve as a role model and trusted resource for site staff. You will act as a liaison among site-based clinical staff, the Practice Manager, and the Medical Director or physicians; facilitate office-wide communication; coordinate new clinical initiatives; and help resolve clinical issues to improve quality, teamwork, and operational efficiency.

What You'll Do

• Provide leadership to the Medical Assistant team, including day-to-day direction, training, mentoring, performance guidance, and support for professional growth.
• Assign tasks and responsibilities, balance workloads, coordinate coverage schedules, and promote the effective use of staffing and resources.
• Foster a positive, collaborative environment that supports teamwork, accountability, clear communication, and exceptional patient care.
• Serve as a liaison among site-based clinical staff, the Practice Manager, and the Medical Director or physicians, helping communicate priorities and resolve clinical and operational issues.
• Coordinate patient flow to support the timely, efficient delivery of care.
• Welcome and prepare patients for examinations; obtain and document medical histories, vital signs, height, weight, and manual blood pressure readings.
• Assist providers with clinical care, complex office-based procedures, orthopedic casting, specimen collection, phlebotomy when competency has been demonstrated, and other Medical Assistant responsibilities within scope.
• Provide clinical oversight for quality-control programs and contribute to departmental quality and safety initiatives.
• Coordinate new clinical initiatives and help implement workflows that improve quality, communication, and operational efficiency.
• Participate in interviews for Medical Assistant candidates and serve as a preceptor for new hires or students.
• Assist with competency assessments for Medical Assistants and provide meaningful input for performance evaluations.
• Maintain immunization inventory, monitor expiration dates, and administer immunizations when applicable and when certification or qualifying experience and provider supervision requirements are met.
• Complete essential administrative responsibilities, including answering phones, preparing forms, coordinating with other departments, and helping patients navigate their care.
• Protect patient privacy and maintain confidentiality in accordance with all applicable requirements.

Qualifications

• Education: High school diploma or equivalent required. Experience cannot be accepted in lieu of the education requirement.
• Licenses and credentials: Certified Medical Assistant credential from an approved issuer required. Basic Life Support (BLS) certification preferred.
• Experience: Three to five years of Medical Assistant experience required, with demonstrated proficiency in clinical and administrative responsibilities.
• Prior hands-on experience with orthopedic casting is required.
• Strong leadership and team-management skills.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency with electronic health record systems and medical office software.
• Ability to obtain vital signs and manual blood pressure readings and collect blood samples and other specimens.
• Excellent written and verbal interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
• Knowledge of HIPAA and other privacy and security regulations.

Additional Job Details (if applicable)

You'll join a dedicated orthopedic care team in a role that combines meaningful patient interaction with the opportunity to shape clinical operations, support Medical Assistant development, and strengthen the experience of patients and providers. Bring your leadership skills to a leading healthcare system where your expertise, initiative, and commitment to excellence can make an impact every day.

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance
• and professional development support
• And other perks!

Remote Type

Onsite

Work Location

288 Groveland Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$24.25 - $27.71/Hourly

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.