Lead Medical Assistant, Internal Medicine – Clinic Leader

Duly Health and Care; Naperville (IL); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

Life insurance

Disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care Naperville is hiring a Lead Certified Medical Assistant to blend hands-on patient care with team leadership in our Internal Medicine clinic. You’ll mentor MAs, optimize clinic operations, and support providers, enhancing access, productivity, and patient experience.

As a Lead MA, you’ll supervise workflows, participate in onboarding, ensure compliance, and help coordinate schedules. This role offers growth opportunities, competitive benefits, and a collaborative environment

Qualifications

• High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program.
• Certified or registered preferred but not necessary
• CPR Certification required
• A minimum of 2 years MA/CMA experience preferably in the medical field.

Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Supports efficient patient flow and helps maintain an organized clinical environment
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Assists with onboarding, training, and development of clinical staff
• Reinforces standard workflows and promotes consistency across the team
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Monitors clinic support functions such as transportation and housekeeping as applicable
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

Education

High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program

CPR Certification

2+ years MA/CMA experience

Job description

Duly Health and Care Naperville is hiring a Lead Certified Medical Assistant to blend hands-on patient care with team leadership in our Internal Medicine clinic. You’ll mentor MAs, optimize clinic operations, and support providers, enhancing access, productivity, and patient experience.

As a Lead MA, you’ll supervise workflows, participate in onboarding, ensure compliance, and help coordinate schedules. This role offers growth opportunities, competitive benefits, and a collaborative environment