Lead Certified Medical Assistant- Internal Medicine

Duly Health and Care; Naperville (IL); On-site; USD 68,117,000 - 74,587,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

Life insurance

Disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care Naperville is hiring a Lead Certified Medical Assistant to blend hands-on patient care with team leadership in our Internal Medicine clinic. You’ll mentor MAs, optimize clinic operations, and support providers, enhancing access, productivity, and patient experience.

As a Lead MA, you’ll supervise workflows, participate in onboarding, ensure compliance, and help coordinate schedules. This role offers growth opportunities, competitive benefits, and a collaborative environment

Qualifications

• High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program.
• Certified or registered preferred but not necessary
• CPR Certification required
• A minimum of 2 years MA/CMA experience preferably in the medical field.

Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Supports efficient patient flow and helps maintain an organized clinical environment
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Assists with onboarding, training, and development of clinical staff
• Reinforces standard workflows and promotes consistency across the team
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Monitors clinic support functions such as transportation and housekeeping as applicable
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

Education

High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program

CPR Certification

2+ years MA/CMA experience

Job description

Lead Certified Medical Assistant | Naperville | Internal Medicine

Ready to Take the Lead?

If you’re a Medical Assistant who’s ready for more, this is your opportunity. Our Lead Medical Assistant role combines hands‑on patient care with leadership responsibilities, allowing you to mentor teammates, influence clinic operations, and take the next step in your professional journey.

This position offers a unique pathway to future leadership opportunities—many of our current leaders began as Lead MAs. You’ll also enjoy greater variety and flexibility in your day while serving as a key resource for both your team and clinic leadership.

Join a team that invests in your growth and helps you build the career you want.

Position Highlights:

• Full-Time, 40 hours/week

• Office Hours: Monday-Friday, hours vary

• Location: Naperville, IL

• Travel: As needed.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

• Access to a mental health benefit at no cost.

• Employer provided life and disability insurance.

• $5,250 Tuition Reimbursement per year.

• Immediate 401(k) match.

• 40 hours paid volunteer time off.

• A culture committed to community engagement and social impact.

• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities:

The Lead Medical Assistant is the on-site clinical operations leader responsible for executing the Duly Primary Care model at the clinic level. This role ensures high-functioning care teams, optimal provider support, and consistent delivery of access, productivity, and patient experience outcomes.

The Lead directly supports providers while leading day-to-day clinical workflows, coaching Medical Assistants (MAs), and driving accountability to performance standards.

MAJOR RESPONSIBILITIES

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks

• Supports efficient patient flow and helps maintain an organized clinical environment

• Coordinates day-to-day activities within the care team to ensure smooth clinic operations

• Serves as a resource for Medical Assistants, offering guidance, direction, and support

• Assists with onboarding, training, and development of clinical staff

• Reinforces standard workflows and promotes consistency across the team

• Maintains adherence to clinical protocols, safety standards, and documentation requirements

• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience

• Communicates effectively across teams and escalates issues as appropriate

• Supports implementation of workflow improvements and organizational initiatives

• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion

• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership

• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed

• Reviews reports and workflows to ensure processes are being followed and operational expectations are met

• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits

• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices

• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current

• Monitors clinic support functions such as transportation and housekeeping as applicable

• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests

• Collaborates with clinic leadership and administrative teams on operational planning and execution

Qualifications & Experience:

• High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program required.

• Certified or registered preferred but not necessary

• CPR Certification required

• A minimum of 2 years MA/CMA experience preferably in the medical field.

The compensation for this role includes a base pay range of $23.76-26.03/hour for a Lead Medical Assistant; Certified or Registered Lead Medical Assistant the base pay range is $24.76-27.03/hour , with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.