Lead Medical Assistant - ICC

HealthRIGHT 360; San Francisco (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

HealthRIGHT 360 is seeking a Medical Assistant Lead to provide clinical support and serve as a lead resource for the Medical Assistant team. Under the supervision of the Medical Assistant Supervisor, you will coordinate daily back-office operations, onboarding, workflow implementation, and quality improvement initiatives.

You will also oversee clinic workflows, patient flow, inventory, training of new staff, and assess workflows for efficiency.

Formación

• Experience leading Medical Assistant teams in a clinic setting.
• Ability to train new staff, externs, students, and volunteers.
• Proven track record implementing clinic workflows and SOPs.
• Supports compliance with policies and quality standards.

Responsabilidades

• Serve as a clinical and operational resource and mentor to Medical Assistants.
• Assist with onboarding and training of new Medical Assistants, externs, students, and volunteers.
• Support implementation of clinic workflows, policies, and standard operating procedures.
• Assist in monitoring adherence to team base care duties and workflows including:
• Chart preparation
• Huddles
• Red carpeting
• Midway knocks
• Provide ongoing support to Medical Assistant staff.
• Escalate workflow concerns, operational issues, and performance concerns to the Medical Assistant Supervisor.
• Assist with maintaining adequate staffing coverage and workflow coordination throughout the day.

Conocimientos

Mentor MAs

Onboarding training

Workflow implementation

Quality improvement

Staff coordination

Descripción del empleo

Job Summary

The Medical Assistant Lead is an experienced Medical Assistant who provides clinical support while serving as a lead resource for the Medical Assistant team. Under the direction of the Medical Assistant Supervisor, the Medical Assistant Lead assists with the coordination of daily back-office operations, staff onboarding, workflow implementation, and quality improvement activities.

In addition to performing all Medical Assistant responsibilities, the Medical Assistant Lead supports efficient clinic operations through workflow oversight, patient flow coordination, inventory management, training of new staff, and assessing our workflows for efficiency. The Medical Assistant Lead serves as a role model for organizational values, promotes teamwork and accountability, and helps ensure compliance with clinic policies, procedures, and quality standards.

This position plays an important role in maintaining high-quality patient care while supporting operational efficiency in a multidisciplinary integrated healthcare environment.

Key Responsibilities

Lead Responsibilities

• Serve as a clinical and operational resource and mentor to Medical Assistants.
• Assist with onboarding and training of new Medical Assistants, externs, students, and volunteers.
• Support implementation of clinic workflows, policies, and standard operating procedures.
• Assist in monitoring adherence to team base care duties and workflows including:
• Chart preparation
• Huddles
• Red carpeting
• Midway knocks
• Provide ongoing support to Medical Assistant staff.
• Escalate workflow concerns, operational issues, and performance concerns to the Medical Assistant Supervisor.
• Assist with maintaining adequate staffing coverage and workflow coordination throughout the day.